Overview
The main page of the Client Portal features a section called How Do I that contains useful links to services and answers that users frequently come to the Portal looking to find. When the IT Service Desk is closed (nightly from midnight until 7am) customers come to the Portal for different items than they do during normal business hours. To better accommodate those users, the How Do I panel switches to After Hours Support and the information switches with it to items better suited to what those customers are looking for.
Maintenance
The links on both the How Do I and After Hours Support sections are to be reviewed every 6 months to determine if they are still meeting the needs of the end users. Traffic is analyzed using Google Analytics from the Knowledge Management account. If changes are needed a ticket is created for the Vended team to assist.