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This FAQ is intended to be a quick guideline to reduce some common confusions. The most common usage questions are addressed in the corresponding training available for Cascade Server and many answers can be found by reviewing the material provided during training.
Select a link below to jump to that section:
How do I get started with Cascade Server?
In short:
- Browse to cascade.msu.edu (link) and review the information provided.
- For security reasons, Cascade will no longer provide blanket access to all MSU Guest Accounts and alumni. Submit a request for an affiliate NetID (link) and then request access from the Unified Communications team.
- Take the requisite training sessions.
- Load your content.
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I've logged in but I don't see my Sites and Dashboard
Remember to click on the drop-down menu at the top of the page and select the site you want to work on. Otherwise the "Global" environment may be displayed.
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I have selected my site. Why isn't my asset tree displaying?
You need to toggle the view of your sidebar which lists your folders and asset tree.
There is a small red arrow to the left of the Dashboard icon. Click on it to expand the view of the sidebar. Once the sidebar is expanded, the arrow turns grey. Click on the grey arrow to collapse the view when you prefer.
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How do I change the design of my Cascade framework (not the content)?
The framework is designed for you when the Web team handles your request. Contact the Web team if you find at a later time that there are changes in design you would like to have made.
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Why doesn't the MS Word document I pasted in for content display correctly?
Microsoft Word native files incorporate a great deal of Microsoft-specific html tags and formatting. Display issues often result when attempting to copy and paste a Word document into a content management system.
The best practice is to use plain text when pasting. If you have content you want to use that is in a Word document, save it first as a text (.txt) document and then paste the plain text into Cascade.
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How long are deleted assets retained before they are purged entirely?
When you delete an asset (file, graphic, etc), it is placed in the recycle bin. By default, there is a 15 day retention before the item is purged completely.
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Why do I see an XML file message when I attempt to change my site configuration? Is this an error message?
It is not an error message. By default, when you click on your site configuration file Cascade displays it as a View and shows a variety of XML coding.
To proceed, click on the Edit tab.
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Why doesn't the News page display? And/or the Staff Profile page
These pages are disabled by default. Select the News (or Staff Profile) folder in your Navigation pane, edit it and select the options to "Include when publishing" and "include when indexing".
Step by step instructions are contained in your training materials.
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Where can I get more information and training?
Your training material includes a comprehensive list of references for tutorials, videos and guides available primarily from the Hannon Hill knowledge base (link).
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