Athena (EHR / EMR) - Error: "You are not allowed to log in from terminal X.X.X.X"

This error can be caused by using an old bookmark and not visiting the current site for Athena. Visiting msuhealth.hc.msu.edu instead will resolve.

Problem

When trying to navigate to the Athena site, you receive an error: "You are not allowed to log in from terminal X.X.X.X"

Environment

Athena (msuhealth.hc.msu.edu)

Resolution

In your browser, try navigating to msuhealth.hc.msu.edu directly without using a bookmark. This should take you to the correct site and resolve the issue. We suggest removing the old bookmark and recreating it.

Cause

Incorrect bookmarks may lead to a deprecated site.