Athena - Error: "Unable to Check in Patient (Payment Method Required)"

Summary

There is a workaround that may allow someone to check in a patient after receiving this error.

Body

Problem

When checking in a patient in Athena, after selecting Arrived > Done with checkin, you receive an error: "Unable to check in patient (payment method required)".

Environment

Athena

Resolution

  1. Enter 0.00 in both fields by copay.
  2. Select the link Not required and Start check-in.
  3. You're done! This should resolve the error and allow you to check in the patient.

Cause

Unknown

Details

Details

Article ID: 1282
Created
Wed 4/19/23 1:21 PM
Modified
Mon 7/31/23 4:45 PM

Related Services / Offerings

Related Services / Offerings (1)

Athena
This is the tool used to track and manage health records for patients seen in MSU clinical environments.