Avaya Agent Error: “License server unreachable. License has expired. Using grace period.”

This message is because the Avaya Agent for Desktop application cannot connect to the licensing server. The user can use the software with this message for 30 days before connecting to the license server.

Problem

When using the Avaya Agent you receive an error: License server unreachable. License has expired. Using grace period.

Environment

Avaya Agent

Resolution

To clear the error (or extend the grace period):

1. Shut-down Avaya Agent for Desktop
2. Connect to the MSU VPN
   Or go physically on campus and connect using MSUNet 3.0 or an ethernet connection
3. Relaunch Avaya Agent for Desktop
4. Log in completely to renew the license

Cause

The software was not able to communicate with the license server and the license timed out. Connecting on campus or through VPN will restore the connection to the license server and extend the license.