Summary
When trying to access financial aid information in SIS Campus Solutions you get an error: "We could not log you in using your institution authorization. If you think this is an error, please contact your financial aid office"
Body
Problem
When trying to access financial aid information in SIS Campus Solutions you get an error: "We could not log you in using your institution authorization. If you think this is an error, please contact your financial aid office"
Environment
Student information stored in SIS Campus Solutions (student.msu.edu)
Resolution
The student must:
- Open the PDF instructions called Students - Share My Info Electronically, found at SIS Guest Access (link)
- Scroll down to Financial Aid Guest Access and follow those instructions
Cause
The student did not complete the second step and grant you access to Financial Aid