Respondus - How to Get Live Chat Support from Respondus Directly

Summary

Live chat help is available within LockDown Browser when using the webcam proctoring feature (sometimes called Respondus Monitor). Chat agents can assist you with pre-exam issues related to the webcam and microphone.

Body

Live chat help is available within LockDown Browser when using the webcam proctoring feature (sometimes called Respondus Monitor). Chat agents can assist you with pre-exam issues related to the webcam and microphone.

Live chat is accessible from two places in LockDown Browser:

  1. Within the pre-exam steps: When working through the pre-exam steps for using a webcam with LockDown Browser, select "It's not working" at any time to access live chat.
    Screenshot

  2. Within Help Center: Select the "Need More help?" button.
    Screenshot

Both options will walk you through a troubleshooter before beginning a chat with an agent. For technical issues that cannot be solved via live chat, we recommend that you open a ticket with Respondus Support (click to go directly to their form).

Details

Details

Article ID: 1634
Created
Thu 4/27/23 1:18 PM
Modified
Mon 7/3/23 1:59 PM

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Respondus
Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Canvas, Blackboard, Brightspace, Moodle, and other learning systems.