Enterprise Business Systems (EBS) - ESS - Error: "Start date should be after xx/xx/xxxx or later"

This error is caused by a payroll lock. If the problem persists more than 2 days, contact the IT Service Desk for assistance.

Problem

Employee wants to get W4 Tax Withholding and receives error "Start date should be after mm/dd/yyyy or later" via Employee Self Service. Another indicator is that the pencil icon (edit) is missing and not available to a new employee after initially accessing the W4 settings.

Environment

Enterprise Business Systems (EBS)
W4 Tax Withholding tile

Resolution

1. Employees will be unable to process W4's until the payroll lock has been released (usually 1-2 days).
2. If problem persists, contact the Service Desk at (517) 432-6200 to create an incident ticket.
   Other contact options for the IT Service Desk are available in the Live Support Options section of the main Client Portal page (link).

Cause

Payroll control record has been set to process payroll.