Summary
Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.
Body
Question
How are articles ordered within a given category in the Knowledge Base
Answer
| Article Type |
Device Type |
Order Numbers |
| Announcements / Promoted |
|
1-9 |
| General Information |
|
10-19 |
| Non-device, non-OS specific |
10 |
| Windows |
11 |
| macOS |
12 |
| Other non-mobile OS |
13 |
| iPhone |
16 |
| Android |
17 |
| Other mobile OS |
19 |
| How To |
|
20-29 |
| Non-device, non-OS specific |
20 |
| Windows |
21 |
| macOS |
22 |
| Other non-mobile OS |
23 |
| iPhone |
26 |
| Android |
27 |
| Other mobile OS |
29 |
| Problem / Error |
|
30-39 |
| Non-device, non-OS specific |
30 |
| Windows |
31 |
| macOS |
32 |
| Other non-mobile OS |
33 |
| iPhone |
36 |
| Android |
37 |
| Other mobile OS |
39 |
Additional Info