How to Request Access to a System or Application through MSU Information Technology

This article covers the basic steps for requesting access to a system or application coordinated by MSU Information Technology's access management process. These access requests in TeamDynamix have replaced the eARM application (https://earm.itservices.msu.edu).

Objective

Following these steps will guide you through requesting access to a system or application coordinated by MSU Information Technology's access management process. These access requests in TeamDynamix have replaced the Access Request Form application (https://go.msu.edu/access-requests).

Environment

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Before You Begin

Identify the users you are requesting access updates for and the organizations responsible. When submitting access requests, you can request the same access updates for multiple users with one submission.

Steps

1. Navigate to the Access Management service page at https://go.msu.edu/access-requests and log in if prompted. This application uses the MSU Unified Login, so you may just see the screen indicating that it is logging you into the application.
2. On the Access Management service page, you will see a list of available requests. Identify the request for the application or system you are looking to update access for and select the Request button.
   Access Management Service Page

   
   1. The forms are grouped in expandable sections for Access Requests, Enterprise Business Systems (EBS) Access Requests, and Student Information Systems (SIS) Access Requests.
      • Any forms that do not fit in the EBS or SIS sections will be listed in the Access Requests section.
   2. If you cannot locate a specific form for your needs, you can select the Default Form at the bottom of the Access Requests section.
   3. You will either be prompted to log in or see the page indicating that you are being signed in as these forms use a different application in the product suite.
      • Your information should populate in the fields for Requester at the top of the form.
3. Search for users by name or NetID using the Search for Users field and use the Search button to populate the search results. Select the user from the list that appears below and use the button to move the user to the selected list. Once you have added users to the selected list on the right-side of the screen, they will be listed with their name, MSU username, and employing organization.
   Search for Users

   
4. If the organization listed after the user's name is not correct, the access is being granted for a different organization, or there is no organization listed (i.e. the user is listed with "| None" after their name), you can update the organization information.
   Please Note: If the user's organization is listed as None, an override organization must be provided to allow the form to be submitted.
   Selecting a User and Overriding the Organization Information

   
   There are expandable instructions on each form explaining how to search for, select, and update user organization information. They can be viewed by using the Show/Hide Instructions on Overriding a Default Organization button.
   1. To update the organization information:
      1. Click on the user in the selected list on the right side of the screen to activate the override organization search options.
      2. Enter search terms in the Search for an Override Organization field and use the Search button to populate the search results.
      3. Select the organization from the drop-down list below, and use the the Update button to update the user's information.
         • When searching for an organization, you can search organization name or organization code.
   2. To revert a user back to their default organization, you can either select the original organization from the override organization list or remove the user using the button and then add them to the list again.
5. After selecting your users, navigate down the form to the section regarding the access needed and select the appropriate actions and details.
   • Most forms have an action drop-down list where you can indicate if you would like to take No Action or if you would like to Add or Remove the item. Some forms have additional information that will need to be supplied after selecting an action, such as selecting an organization or other parameter. These will appear after you make your selection.
   • Some forms allow you to select multiple items from a list. Use the arrow buttons to add and remove items from your selected list on the right side of the form, as you did when selecting users.
     Access Request Actions and Additional Parameters

     
     
     
6. Once all of the access updates have been captured, provide information in the Business Need / Comments field indicating why this change is needed.
7. Select the Check Form button to validate your request. If your request has completed all of the required fields, a green Form Validated message will display and the Submit Access Request button will be enabled. Select it to submit your request.
8. Upon submission, your request will be processed and you will receive a notification from MSU TDX Notifications <MSUIT.TDXNotifications@itservices.msu.edu> with your ticket number and one from Forms Tracking Utility (FTU) with your routing slip ID. If you requested access for users in more than one organizational unit, you may have multiple tickets and will receive notifications for each. You will receive further notifications when the routing slip has been approved and when the request has been completed.

Additional Info

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