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Purpose
Broad Information Technology Services is dedicated to supporting and maintaining technology assets owned by the Broad College of Business. To ensure resources are focused on institutional priorities, Broad ITS does not provide support for personal devices or non-college-owned equipment.
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Scope
This policy applies to all personal computers, laptops, tablets, and peripherals belonging to Broad College faculty, staff, and students.
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Policy
Broad IT will provide support only for equipment that:
Break/Fix Support
Broad IT will address hardware and software issues only for Broad-owned and tagged equipment. This includes troubleshooting, repair coordination, reimaging, and system restoration.
Connectivity and Access Support
While Broad IT does not provide direct support for personal devices—including personally purchased computers, tablets, smartphones, and peripherals—staff may assist users in connecting these devices to MSU-managed resources (e.g., email, Wi-Fi, printers, and network drives) on a best-effort basis.
Excluded from Support
Broad IT will not perform hardware repair, software installation, or configuration on personally owned equipment.
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Exceptions
No exceptions will be made to this policy. Faculty, staff, and students who require assistance with personal equipment will be directed to the manufacturer, vendor, or external IT service providers.
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Enforcement
If equipment does not have a Broad College inventory tag, it will not be worked on by BroadIT staff.
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