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What is Jamf Pro?
Jamf Pro is a management system for Apple macOS computers and iOS devices. With Jamf Pro, MSU IT Technicians proactively manage the entire lifecycle of all Apple devices. This includes deploying and maintaining software, responding to security threats, distributing settings, and analyzing inventory data.
If you would like to learn more about Jamf Pro, please visit jamf.com (link).
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What benefits does a client receive from Jamf Pro?
- Reliability: Your device will quickly receive software updates and patches with little to no interaction on your part.
- Time Efficiency: You will stay more productive as deployment and updating processes run in the background, freeing up more time for teaching and research.
- Flexibility: You can choose when and where to install new software or run maintenance on your device through Self-service portals.
- Security: MSU IT Technicians will manage the security of your machine, so you don't have to. You can rest assured that software patches, antivirus protection, and firewalls are well maintained.
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What information does Jamf Pro collect?
The MSU IT implementation of Jamf Pro collets only the data needed to support macOS computers and iOS devices. This information includes:
- Hardware Specifications
- Installed Applications
- Total Disk Space Usage
- Services Running
- Available Software Updates
- Local User Accounts and Login/Logout Timestamps
- Security Status (Firewall, SSH, etc)
- Connected Peripheral Devices
- Primary User Information
No personal information is collected, such as the contents or names of personal files (documents, photos, music, email, etc.) or any browsing history.
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How is my device enrolled in Jamf Pro, and how can I get it installed?
All new Apple computers and iOS devices will be enrolled in Jamf Pro at the time of deployment. If your devices are not currently enrolled in Jamf Pro, an MSU IT Technician can work with you to complete enrollment. The process is remote and should take 1 - 1.5 hours to complete.
- Set up an appointment at https://go.msu.edu/jamfbookings
- Select an available date and time
- Optional: Select your preferred technician (or choose Anyone and one will be assigned based on your appointment time)
- Enter the required personal information and click Book
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How can I tell if my device is enrolled in Jamf Pro?
To find out if your MSU owned apple device is enrolled, look for the Self Service application, which is automatically installed when your device is enrolled. On macOS, Self Service is located in the Applications folder or on the Dock. On iOS, the Self Service app is located on the home screen. See below for examples:
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What is Self Service?
The Self Service application is similar to the Apple App Store, but it provides customized content for University devices. This content includes access to software, printers, maintenance tasks, links, and other documentation.
The Self Service app gives clients the flexibility of choosing what to install and when to install it, with the confidence that all software and settings have been vetted by MSU IT. All Self Service tasks can be accomplished without needing an administrative password.
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The Self Service app is managed and maintained by MSU IT. If you would like to see something added, please submit a service request.
Can I connect to Self Service when I am off-campus?
Yes, Self Service will function when you are off of the Michigan State University network. Depending on the speed of your network connection it may take longer for tasks to complete.
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What changes does Jamf Pro make to my device?
Every computer enrolled in Jamf Pro will have Self Service and standard applications installed and updated automatically. A Mobile Device Management (MDM) profile will be installed. This profile allows Jamf Pro administrators to remotely configure settings on the Mac. Basic security settings will be set at enrollment to ensure compliance with MSU policies.
What if I have other questions?
For more information please contact the MSU IT Service Desk.
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