Hardware Support

Workstation Management Services (WMS) offers Hardware Support to academic, administrative, and clinical units. WMS partners with each unit to find the right level of support based on different environments and needs.

WMS provides front line in-person and remote support to keep MSU-owned devices running smoothly throughout their the entire life cycle.

Service Offerings Available by Request:

• Request Workstation Management Services
  This form is intended for users supported by WMS Support. Use this form to request equipment for new staff, return equipment for departing staff, or request a refresh for existing staff supported by the WMS Support Group
• Request Executive Support Workstation Management Services
  This form is intended for users supported by WMS Executive Support, generally situated under Offices of the President, Provost, EVPA, and General Counsel. If you’re unsure if you are supported by WMS Executive Support, please check the list on our homepage: http://tiny.cc/execsupport
• Request College of Education Services
  This form will submit a service request to the EDUC Information Technology Support Group.
• Request Health College Workstation Migration
  This form will submit a service request to the WMS Health groups to migrate your workstation from HC.MSU.EDU to the CampusAD.MSU.EDU domain.

WMS provides hardware support to MSU departments to help:

• Consolidate support, inventory, and refresh for all supported staff
• Streamline processes to assess current needs and to model effective stewardship of MSU resources
• Improve customer experience

Hardware Support follows the full asset management life cycle of MSU-owned devices. This service includes:

• Assessment of Hardware Needs
  • Review current setup of equipment
  • Ensure desired workspace has network access
  • Initiate the setup process
• Order Device
  • Coordinate the purchase of the device
  • Purchase a service warranty for the device
• Receive & Set Up Device
  • Set up device, including:
    • asset tagging
    • imaging
    • software installation
• Deploy Device
  • Deliver and install device in desired workspace
  • Transfer data from old equipment to new device
  • Take old equipment back to prep for redeployment or surplus
• Manage Device
  • Address errors upon notification (assumes IT Service Desk has already attempted first-tier support)
    • Conduct troubleshooting
  • Provide temporary loaner computer (upon request)
    • If operationally necessary
    • Subject to availability
• Return, Retire, or Dispose Device
  • Includes the wiping of data and disposal or recycling of equipment