Workstation Support

Workstation Support offers hardware support to academic, administrative, clinical, and research units. The Workstation Management Support (WMS) teams partner with each unit to find the right level of support based on different environments and needs.

WMS provides front line in-person and remote support to keep MSU-owned devices running smoothly throughout the entire assets lifecycle.

WMS provides hardware support to MSU departments to help:

• Consolidate support, inventory, and refresh for all supported staff
• Streamline processes to assess current needs and to model effective stewardship of MSU resources
• Improve customer experience

Key components of Hardware Support include:

• Remote Assistance: Providing support remotely, technicians can troubleshoot issues, install software, configure settings, and resolve problems without physically being present at the user's location.

• Software Installation and Updates: Technicians may assist with the installation, configuration, and updates of software applications on end-user devices. This can include operating system updates, security patches, and application upgrades.

• Hardware Troubleshooting: Technicians are able to diagnosis and resolve hardware-related issues. This includes problems with peripherals, connectivity, and other hardware components of desktop systems.

• Security Management: Ensuring the security of end-user devices is a crucial aspect. Technicians may implement and manage security measures such as antivirus software, firewalls, and encryption to protect against cyber threats.

• User Account Management: Assistance with user account-related tasks, such as password resets, access permissions, and account configurations, is part of Hardware Support. This helps in maintaining a secure and user-friendly computing environment.

• Performance Optimization: Technicians may work to optimize the performance of hardware assets, ensuring that they operate efficiently and meet the users' performance expectations.

• Data Backup and Recovery: Implementing and managing backup solutions to protect user data and facilitating data recovery in case of accidental loss or hardware failures.

• Scalability: Hardware Support is flexible enough to scale with the organization's needs. This includes supporting additional users, devices, and adapting to changes in technology and infrastructure.