Hardware Support

Standard Equipment for MSU IT Staff

Whether you're remote, on-site or hybrid, the following basic equipment is offered:

  • One laptop/workstation device
  • Two external monitors
  • One docking station
  • One external keyboard and one external mouse.
  • (headsets and webcams are available on request)

Notes for Hybrid - equipment and space needs will be determined by number of days onsite.

  • If you are on-site 3-plus days, your primary equipment will be on-site and you will have a dedicated workstation.
  • If you are off-site 3-plus days, you may have your primary equipment at home or in your shared workstation on-site. (Note that shared spaces may also contain shared monitors.)
  • For example, if you work remotely 2 days a week, you may choose to take one or both monitors to your remote work location, or leave one on-site and one remote, or move them between locations as needed.

MSU IT Workstation Management Program

  • Each staff member is issued standard computing equipment to perform their work:
    • As part of the offboarding process, or if a workstation is being replaced, the workstation should be returned to the WMS team to re-distribute or decommission.
    • When a device is no longer covered by a warranty, it will be decommissioned.
    • MSU IT supports one workstation or laptop per employee, unless approved by the unit Director.
  • Computers and laptops are refreshed every four years - as inventory and staff needs are established, the WMS team will provide proactive plans for refreshing computers based on a 4-year lifecycle.
  • Managers may request exceptions based on need in consultation with the department Director.
  • Pro Tip: plan to pick up or drop off equipment in person. This ensures that a support professional can get you set up quickly and efficiently or can verify that you've successfully returned equipment. 
    • Shipping options may be available for staff with work locations over 20 miles from campus.

Benefits of the Workstation Management Program

  • Benefits of the Workstation Management Program include:
    • Sustainable, secure support for workstations and devices
    • Improved staff experience during annual computer refresh process
    • Streamlined process to allow one team to help set up and deliver devices as needed
    • More effective stewardship of computing resources using a common inventory
Request Workstation Services

Related Articles (6)

Link to the Workstation Management SharePoint site, which describes the program and has links for Effortless PC, etc.
These instructions will help you locate the MAC address for your device, which is needed when registering to connect it to MSU's network.
This article shares links to outside support sites that show how to enable autofill and modify saved passwords for logins, etc.
This article provides multiple links to resources that can help troubleshoot Apple wireless networking issues.


Service ID: 344
Sun 2/5/23 3:40 PM
Fri 12/1/23 10:48 AM

Service Offerings (1)

Request Workstation Services
Use this form to request equipment for new staff, return equipment for departing staff, or request a refresh for existing staff.