Hardware Support

Whether you're remote, on-site or hybrid, the following basic equipment is offered:

• One laptop/workstation device
• Two external monitors
• One docking station
• One external keyboard and one external mouse.
• (headsets and webcams are available on request)

Notes for Hybrid - equipment and space needs will be determined by number of days onsite.

• If you are on-site 3-plus days, your primary equipment will be on-site and you will have a dedicated workstation.
• If you are off-site 3-plus days, you may have your primary equipment at home or in your shared workstation on-site. (Note that shared spaces may also contain shared monitors.)
• For example, if you work remotely 2 days a week, you may choose to take one or both monitors to your remote work location, or leave one on-site and one remote, or move them between locations as needed.

• Each staff member is issued standard computing equipment to perform their work:
  • As part of the offboarding process, or if a workstation is being replaced, the workstation should be returned to the WMS team to re-distribute or decommission.
  • When a device is no longer covered by a warranty, it will be decommissioned.
  • MSU IT supports one workstation or laptop per employee, unless approved by the unit Director.
• Computers and laptops are refreshed every four years - as inventory and staff needs are established, the WMS team will provide proactive plans for refreshing computers based on a 4-year lifecycle.
• Managers may request exceptions based on need in consultation with the department Director.
• Pro Tip: plan to pick up or drop off equipment in person. This ensures that a support professional can get you set up quickly and efficiently or can verify that you've successfully returned equipment. 
  • Shipping options may be available for staff with work locations over 20 miles from campus.

• Benefits of the Workstation Management Program include:
  • Sustainable, secure support for workstations and devices
  • Improved staff experience during annual computer refresh process
  • Streamlined process to allow one team to help set up and deliver devices as needed
  • More effective stewardship of computing resources using a common inventory