Knowledge Base

Categories (15)

Accounts and Passwords

Get help with information about what accounts are available at MSU and how to use them, including resetting their passwords.


Information about Desire2Learn, MSU's primary Learning Management System (LMS). Find information on how to use the system, find your courses, etc.

Getting Online - Network and VPN

Help getting your devices connected to MSU's network. A Virtual Private Network (VPN) connection is an extra level of security required to access some, but not all online MSU resources and systems.

How to Use TeamDynamix

Articles explaining various features of the new system and how to best take advantage of them.

Printing at MSU

Information about printing on campus at MSU.

Spartan 365 - Email and Microsoft Office

Information on the Spartan Mail email service and other Microsoft applications licensed by MSU.

Using Zoom at MSU

Information on Zoom Web Conferencing and how to use it at MSU.

Administrative and Business

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.

Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Desktop and Mobile Computing

Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Information Security

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.


Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.


Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.

Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.

Articles (2)

Pinned Article NetID - Error: "Password Requirements Not Met" When Trying to Reset Password

When trying to reset a NetID password, you receive an error saying "Password requirements not met".

Pinned Article Spring 2024 Start of Semester Knowledge Roundup

A collection of resources useful for anyone returning to campus for the Fall semester.