Articles explaining various features of the new system and how to best take advantage of them.
The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.
Summary of upcoming changes with the new release of TeamDynamix.
TeamDynamix weights searches based on several criteria, which are described in this article.
Details about tags in the Knowledge Base and how they should be used.
Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.
TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
Standards for how Support Groups should be structured in TeamDynamix.
What templates are available to use in Knowledge Articles and how are they used?
The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.
All articles are subject to a six month review period.
Emails sent with any of the conditions listed in this article will be prevented from creating a ticket in TeamDynamix. This is meant to sanitize inputs and prevent competing auto-replies from creating infinite loops in processing.
Following these steps will update the time entered on a ticket in the TeamDynamix system.
Following these steps will submit a request to add a new Configuration Item to TeamDynamix
Following the steps in this article will determine the category where a new knowledge article should be created.
When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.
This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.
Step-by-step Instructions of creating tickets in TeamDynamix