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The F5 Campus VPN is integrated with MSU's Unified Login (Okta), requires multi-factor Authentication (MFA), and also requires having anti-virus software installed.

TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.

There are two primary ways to search for articles using the Client Portal and Knowledge Base. The search logic used and operators available to change the search behavior are different depending on the option you use. This article explains the methods and differences between them.

Managed by MSU IT, the Approved Software List allows university employees to purchase certain software products without the need for an IT Readiness form. Tier 1 and Tier 2 products can be purchased with your PCard, and only Tier 3 (or software above the PCard limit) requires the traditional method of requisition and the IT Readiness form.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

Standards for how Support Groups should be structured in TeamDynamix.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

This document provides a high level summary of the approach used by EBS to assess, test and recommend new versions of UI software to EBS users.

The EBS Help Site (link) is maintained by Human Resources and is the best source of information for all things EBS.

This article provides an overview and how to request N-Focus.

Frequently asked questions (and their answers) about the IT Readiness Form

This article provides information on the implementation of a campus-wide Search Tool for all MSU sites