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Frequently asked questions (and their answers) about the IT Readiness Form

This article provides information on the implementation of a campus-wide Search Tool for all MSU sites

The Avaya Aura Messaging system is a new voicemail platform that offers Unified Messaging, Reach Me, Notify Me and many other new features.

This Article explains why using a Form in TeamDynamix (TDX) helps ensure that your issue gets to the right group with the right information right away, reducing frustration and saving time.

This video covers the basics of TeamDynamix and how onboarding to it may improve your processes and workflows.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

The primary source for information about MSU's brand and who can make use of its logos, marks, templates, etc is found at https://brand.msu.edu/

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.