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This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
Details about tags in the Knowledge Base and how they should be used.
Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.
EC-500 is a feature that allows users to control how they receive the calls that come to their Avaya Campus PBX telephone. By enabling the EC-500 feature, calls can ring on the users' desk telephone and on their cellular telephone simultaneously.
The Change Deferment Process addresses frequently asked questions.
This article provides an overview of what a shared mailbox is and how it functions. The article provides information about how to submit a request to create a shared mailbox as well as answers to other frequently asked questions.
The ID Office maintains current instructions for how to activate your NetID.
LinkedIn Learning is provided to MSU IT staff which allows access over 10,000 on-demand courses and learning paths.
This article informs a local unit administrator how to create security groups for shared Resources in CampusAD using Active Roles 8.x
What templates are available to use in Knowledge Articles and how are they used?