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- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Details about tags in the Knowledge Base and how they should be used.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.
- Knowledge Base
- Research
- Research Administration Systems
- Knowledge Base
- Communication and Collaboration
- Conferencing and Telephones
EC-500 is a feature that allows users to control how they receive the calls that come to their Avaya Campus PBX telephone. By enabling the EC-500 feature, calls can ring on the users' desk telephone and on their cellular telephone simultaneously.
- Knowledge Base
- Professional Services
- Service Management Office
The Change Deferment Process addresses frequently asked questions.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
This article provides an overview of what a shared mailbox is and how it functions. The article provides information about how to submit a request to create a shared mailbox as well as answers to other frequently asked questions.
- Knowledge Base
- Information Security
- Identity and Access Management
The ID Office maintains current instructions for how to activate your NetID.
- Knowledge Base
- Administrative and Business
- Student Information Systems
- Knowledge Base
- Communication and Collaboration
- Web Services
LinkedIn Learning is provided to MSU IT staff which allows access over 10,000 on-demand courses and learning paths.
- Knowledge Base
- Information Security
- Identity and Access Management
This article informs a local unit administrator how to create security groups for shared Resources in CampusAD using Active Roles 8.x
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
What templates are available to use in Knowledge Articles and how are they used?