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As the IT Project & Portfolio Management Office (PPMO) becomes more established, guidelines and norms are being identified. This document outlines what to expect with PPMO projects to provide potential partners with information that will be helpful in planning their engagement with the IT PPMO and the IT Department.

This document provides an overview of Expectations, Guidelines, and Instructions for using TDX for Project Requests and Project Management within the TDX Project & Portfolio Management (PPM) Module.

Microsoft Copilot (Enterprise) and Microsoft 365 Copilot are both AI-driven assistants, but they serve different purposes and audiences. See this article for more.

LinkedIn Learning is provided to MSU IT staff which allows access over 10,000 on-demand courses and learning paths.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

What templates are available to use in Knowledge Articles and how are they used?

TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.

Emails sent with any of the conditions listed in this article will be prevented from creating a ticket in TeamDynamix. This is meant to sanitize inputs and prevent competing auto-replies from creating infinite loops in processing.

TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.

Windows Plan Manager is a downloaded application that allows users to interact with, create, modify, and manage waterfall plans and tasks without needing to sign into a web interface and without having to worry about other users’ live actions affecting your view of a plan. There is a required sign-on before a project plan can be accessed, and once authenticated users can only access projects which they are a resource on or are the manager of.

This article links to the TDX KB for more.

It is best to clear cache/cookies before taking a quiz in D2L. If you have a problem during a quiz, closing and re-launching your browser is the quickest fix.

Zoom LTI is a way to integrate Zoom into D2L to make it easier to tie coursework to Zoom meetings and webinars.