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This article details the main differences between the formerly used CA Service Desk system and the new TeamDynamix (TDX) one.

Details about tags in the Knowledge Base and how they should be used.

Standards for how Support Groups should be structured in TeamDynamix.

This article explains where to find information on the use of iClickers and how to request assistance as an instructor.

Enterprise Business Systems (EBS) requires multiple software applications in order to function correctly. A web browser and Adobe Reader are common applications used for all EBS areas; review the EBS Compatibility Matrix for currently supported versions of these software, based on the installed operating system.

This article will serve as a guide for troubleshooting and general knowledge.

Users visiting SIS (student.msu.edu) for the first time, regardless of their status or current university role, need to complete each of the preliminary sections before they can access the intended service (Student Accounts, Financial Aid, Class Search, Grad Plan, etc).

MSU Information Technology protects data transferred over the MSU network by assessing, installing, and configuring security devices, such as firewalls and intrusion detection and prevention (IDP) systems, and investigating security incidents. Previously hosted at https://tech.msu.edu/network/network-systems/fi...

This article covers various policies about the MSU Print service.

Live On (liveon.msu.edu) is the primary website related to student housing at MSU.

There are certain times when a temporary meal pass may be assigned to someone who either lost or has an issue with their MSU ID and cannot use it as a normal meal pass.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.