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- Knowledge Base
- Professional Services
- Service Management Office
Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.
- Knowledge Base
- Communication and Collaboration
- Conferencing and Telephones
This article provides an overview and how to request N-Focus.
- Knowledge Base
- Professional Services
- Portfolio and Project Management
This document provides an overview of Expectations, Guidelines, and Instructions for using TDX to identify and track Stewardship and Sustainability attributes on any Project or Project Lite
- Knowledge Base
- Teaching and Learning
- Academic Technology and Support
This article provides an overview of the Health College computer lab policy and usage.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
This article discusses Spartan Mail (Office 365) and known issues.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article contains some basic information about what Eduroam is and how it works.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
OpenAI recently updated the pricing and usage model for ChatGPT Edu. As part of these changes, some premium AI features and advanced models now consume usage-based credits in addition to the standard ChatGPT Edu subscription experience. Quick takeaway: Use standard ChatGPT Edu features for routine work, reserve credit-consuming advanced features for tasks that need deeper reasoning, automation, research synthesis, complex content generation, or advanced coding support.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
The OpenAI API Platform allows MSU developers, researchers, and departments to integrate OpenAI models programmatically into applications using secure API keys. Projects are managed under MSU’s enterprise OpenAI organization with role-based access, project-based billing, and data protection aligned with university policy.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Copilot Agents—created through Microsoft Copilot Studio—allow MSU users to build AI-powered assistants that automate workflows, answer questions, and retrieve institutional information. Integrated within MSU’s secure Microsoft 365 environment, Copilot Agents can support students, faculty, and staff by streamlining routine tasks and enabling department-specific automation.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Microsoft 365 Copilot is an AI-powered productivity assistant integrated into Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and Teams. It uses large language models (LLMs) and Microsoft Graph data—like your emails, meetings, documents, and chats—to enhance productivity, streamline workflows, and improve content creation across the Microsoft 365 suite.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Gemini Notebook (formerly Google NotebookLM) is now available to Michigan State University faculty, staff, and students as part of Google Workspace for Education Fundamentals edition.
It's an AI-powered research and learning assistant that helps users organize, summarize, and analyze content drawn exclusively from their own uploaded materials. Unlike other AI chatbots, it only uses the sources you provide—ensuring that summaries, notes, and insights are grounded in verified information.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Google Gemini is an advanced multimodal AI model developed by Google, designed to handle a broad range of creative, technical, and analytical tasks. It supports text generation, image creation, and speech understanding. It is available to Michigan State University (MSU) faculty, staff, and students at no additional cost through the Google Workspace for Education Fundamentals edition, while adhering to MSU’s data protection policies.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Google Cloud Platform (GCP) provides MSU users with scalable, enterprise-grade infrastructure for cloud computing, data management, and AI development. Within GCP, Vertex AI offers a full suite of tools for building, training, deploying, and managing machine learning (ML) and artificial intelligence (AI) models. GCP Vertex AI is designed for research and institutional projects that require advanced data handling, model governance, and integration across Google’s cloud ecosystem.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Microsoft Copilot (Enterprise) is an AI-powered chat and productivity assistant available to all MSU faculty, staff, and students with a Microsoft 365 license. It provides conversational help, research support, and content generation directly through Microsoft’s secure enterprise environment. This tool is included at no additional cost and can be accessed through the web, Windows 11, or Microsoft Edge.