What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
1246SIS Campus Solutions - How to Complete the New Semester Registration Activity GuideUpdated with new steps and screenshots detailing changes for the 2024 process.11/20/2024 10:02 AM
730Supported Products Table - Internal OnlyAdded Cirrus Identity Bridge as new CI / Service11/18/2024 9:51 AM
2003Change Enablement - Change Deferment and Pauses ProcessFAQ regarding the Change Deferment and Pauses Processes11/15/2024 4:03 PM
2038Web Browser - Error: "400 Bad Request" on Multiple MSU SitesWhen attempting to visit an MSU website, you receive a 400 Bad Request error, the verbiage of which may change depending on the web browser you are using. Clear cookies and cache to resolve. Report recurring issues to the IT Service Desk to initiate corrective action.11/14/2024 11:38 AM
974NetID - Activating a NetID as a New StudentUpdated the formatting and flow of the article and added details from what is known of the NetID activation timeline with regards to other accesses across MSU.11/13/2024 7:51 AM
924Process - Handling Declared Major Incidents - Internal OnlyAdjusted the formatting and updated various MIM activity steps.11/7/2024 9:48 AM
2032TeamDynamix - Responsibility Assignment Scenarios GuideThis article covers the different scenarios where a user belongs to multiple Support Groups and how to assign a ticket to both the intended User and the intended Support Group.11/5/2024 2:01 PM
1236TeamDynamix - How To Find What Groups a Person Has Assigned - Internal OnlyAdded instructions how to find this information from the Tickets tab in TDNext, which may be easier since you don't already have to have a ticket in mind with the person assigned as responsible.10/29/2024 11:26 AM
1832Fall 2024 Start of Semester Knowledge RoundupAdded link to the SIS Campus Solutions New Semester Registration Activity Guide article.10/24/2024 8:00 AM
735Identity Assurance Policy and Procedure - Internal OnlyInformation about how users can correct their personal identity assurance information has been added.10/18/2024 11:52 AM
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