What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
1826TeamDynamix - Client Portal Quick Start GuideUpdated permissions from internal to public and removed - Internal Only from the title.1/22/2026 2:11 PM
1269Change Enablement - Change Order Ticket Anatomy - Internal OnlyAdded - To locate the spreadsheet, select the "Files" tab in step 5.1/21/2026 11:31 AM
2004TeamDynamix - How To Remove and Re-Add the Confidential Data Banner on the Client PortalSome users have expressed a desire to remove the Confidential Data Banner from the Client Portal homepage. This article details how you can both remove and re-add the banner as needed.1/19/2026 8:03 AM
1236TeamDynamix - How To Find What Groups a Person Has Assigned - Internal OnlyAdded instructions how to find this information from the Tickets tab in TDNext, which may be easier since you don't already have to have a ticket in mind with the person assigned as responsible.1/19/2026 8:03 AM
2178Generative AI Platforms - General Information about ChatGPT at MSUNew article highlighting the differences between a purchased ChatGPT EDU Edition (available only to faculty/staff) and personal accounts.1/18/2026 8:02 AM
2256D2L - How to add Ally Report Link to NavbarThis article outlines the process for adding an Ally Report link/button to your course navigation bar.1/15/2026 2:30 PM
1801TeamDynamix - How To Change Ticket Classifications - Internal OnlyAdded convert and convert-ticket tags to the KBA.1/9/2026 4:21 PM
924Process - Handling Declared Major Incidents - Internal OnlyAdjusted the formatting and updated various MIM activity steps.1/9/2026 3:50 PM
2003Change Enablement - Change Deferment, Pauses and Freeze Process - Internal OnlyFAQ regarding the Change Deferment and Pauses Processes12/18/2025 4:39 PM
1997Change Enablement - How to Cancel a Change Order - Internal OnlyUpdated Step 4 to include the update step.12/18/2025 4:38 PM