What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
2203D2L - How to View Students' Grades After They've Withdrawn From a CourseFollowing these steps will allow you to view grades for a student after they have withdrawn from a course.9/26/2025 1:37 PM
1580Spartan Marketplace - Amazon is Now Available Using PcardAll broken links should now be working again. Big thank you to moening5 for the corrections!9/26/2025 12:38 PM
1260Change Enablement - How To Create a New ChangeAdded How to Reschedule a Change link9/22/2025 1:59 PM
2178Generative AI Platforms - General Information about ChatGPT at MSUNew article highlighting the differences between a purchased ChatGPT EDU Edition (available only to faculty/staff) and personal accounts.9/19/2025 11:31 AM
924Process - Handling Declared Major Incidents - Internal OnlyAdjusted the formatting and updated various MIM activity steps.9/19/2025 10:23 AM
1826TeamDynamix - Client Portal Quick Start GuideUpdated permissions from internal to public and removed - Internal Only from the title.9/10/2025 11:59 AM
1801TeamDynamix - How To Change Ticket Classifications - Internal OnlyAdded convert and convert-ticket tags to the KBA.9/5/2025 8:36 AM
2184Change Enablement - How to Update the Change Closure CodeNew article to help with updating closure codes on completed Change Orders.8/28/2025 10:38 AM
2125TeamDynamix - Frequently Asked Questions About the New User InterfaceFAQ work in progress to collect questions and answers about the new user interface with the v12 update. Leave Feedback on the article with questions that should be addressed.8/27/2025 4:09 PM
1232Spartan 365 - How to Clear the Cache in Microsoft Teams on WindowsAdded instructions to capture differences between Classic Teams and New Teams. Also added links to the current official Microsoft instructions for this and also determining which version of Teams is being used.8/19/2025 4:21 PM
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