What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
1236TeamDynamix - How To Find What Groups a Person Has Assigned - Internal OnlyAdded instructions how to find this information from the Tickets tab in TDNext, which may be easier since you don't already have to have a ticket in mind with the person assigned as responsible.5/15/2025 11:53 AM
735Identity Assurance Policy and Procedure - Internal OnlyInformation about how users can correct their personal identity assurance information has been added.5/9/2025 1:51 PM
2003Change Enablement - Change Deferment, Pauses and Freeze ProcessFAQ regarding the Change Deferment and Pauses Processes5/5/2025 4:11 PM
2087Okta FastPass - Troubleshooting for Known IssuesKnown issues with Okta Fastpass and their troubleshooting steps are being gathered here.4/17/2025 8:01 AM
2038Web Browser - Error: "400 Bad Request" on Multiple MSU SitesWhen attempting to visit an MSU website, you receive a 400 Bad Request error, the verbiage of which may change depending on the web browser you are using. Clear cookies and cache to resolve. Report recurring issues to the IT Service Desk to initiate corrective action.4/17/2025 8:01 AM
870Spartan 365 - General Information about Spartan TeamsAcceptable Use has been updated to point to MSU's Data Storage Finder for current information.4/16/2025 4:20 PM
2086Okta FastPass - User is Unable to Add a Windows Hello PIN - Internal OnlyIf a user is unable to add a Windows Hello PIN, it may be due to GPO issues. This article details fixing the GPO or manually changing the necessary registry key to resolve the issue.3/27/2025 9:35 AM
1260Change Enablement - How To Create a New ChangeAdded the Change Deferment and Pauses Process link.3/24/2025 4:28 PM
2058Spartan Teams and Zoom Web Conferencing - Unable to Hear Audio in Virtual Meetings Even When Other Sounds Play NormallyThis issue is ongoing, but the fix detailed here has worked on multiple machines so far.3/18/2025 8:05 AM
974NetID - Activating a NetID as a New StudentUpdated the formatting and flow of the article and added details from what is known of the NetID activation timeline with regards to other accesses across MSU.2/5/2025 8:31 AM
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