What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
924Process - Handling Declared Major Incidents - Internal OnlyAdjusted the formatting and updated various MIM activity steps.11/7/2024 9:48 AM
2032TeamDynamix - Responsibility Assignment Scenarios GuideThis article covers the different scenarios where a user belongs to multiple Support Groups and how to assign a ticket to both the intended User and the intended Support Group.11/5/2024 2:01 PM
730Supported Products Table - Internal OnlyAdded Cirrus Identity Bridge as new CI / Service10/31/2024 11:50 AM
1236TeamDynamix - How To Find What Groups a Person Has Assigned - Internal OnlyAdded instructions how to find this information from the Tickets tab in TDNext, which may be easier since you don't already have to have a ticket in mind with the person assigned as responsible.10/29/2024 11:26 AM
1832Fall 2024 Start of Semester Knowledge RoundupAdded link to the SIS Campus Solutions New Semester Registration Activity Guide article.10/24/2024 8:00 AM
735Identity Assurance Policy and Procedure - Internal OnlyInformation about how users can correct their personal identity assurance information has been added.10/18/2024 11:52 AM
7Network - How To Register Your Device for DHCP and Get ConnectedThe upgrade to iOS 18 has caused some devices to start using private network addressing, which has caused them to lose their connection to MSU's network. Updated to make this information more prominent and tied to the registration step where it makes a difference.10/18/2024 8:00 AM
870Spartan 365 - General Information about Spartan TeamsAcceptable Use has been updated to point to MSU's Data Storage Finder for current information.10/11/2024 10:08 AM
1260Change Enablement - How To Create a New ChangeAdded the Change Deferment and Pauses Process link.10/9/2024 1:54 PM
2003Change Enablement - Change Deferment and Pauses ProcessFAQ regarding the Change Deferment and Pauses Processes10/9/2024 1:49 PM