What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
2087Okta FastPass - Troubleshooting for Known IssuesKnown issues with Okta Fastpass and their troubleshooting steps are being gathered here.3/27/2025 11:28 AM
2086Okta FastPass - User is Unable to Add a Windows Hello PIN - Internal OnlyIf a user is unable to add a Windows Hello PIN, it may be due to GPO issues. This article details fixing the GPO or manually changing the necessary registry key to resolve the issue.3/27/2025 9:35 AM
1260Change Enablement - How To Create a New ChangeAdded the Change Deferment and Pauses Process link.3/24/2025 4:28 PM
735Identity Assurance Policy and Procedure - Internal OnlyInformation about how users can correct their personal identity assurance information has been added.3/19/2025 10:48 AM
2058Spartan Teams and Zoom Web Conferencing - Unable to Hear Audio in Virtual Meetings Even When Other Sounds Play NormallyThis issue is ongoing, but the fix detailed here has worked on multiple machines so far.3/18/2025 8:05 AM
1791TeamDynamix (TDX) - How To Create a TicketImproved instructions to account for the difference between standard technician desktops and the ITSD desktop. Removed information not related to ticket creation.3/18/2025 8:05 AM
870Spartan 365 - General Information about Spartan TeamsAcceptable Use has been updated to point to MSU's Data Storage Finder for current information.2/15/2025 8:00 AM
2032TeamDynamix - Scenario Guide to Ensure Proper Ticket Assignment Despite Multiple Support Group MembershipsThis article covers the different scenarios where a user belongs to multiple Support Groups and how to assign a ticket to both the intended User and the intended Support Group.2/7/2025 11:47 AM
2003Change Enablement - Change Deferment and Pauses ProcessFAQ regarding the Change Deferment and Pauses Processes2/5/2025 6:05 PM
974NetID - Activating a NetID as a New StudentUpdated the formatting and flow of the article and added details from what is known of the NetID activation timeline with regards to other accesses across MSU.2/5/2025 8:31 AM
Print Article