What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
1260Change Enablement - How To Create a New ChangeAdded How to Reschedule a Change link6/30/2025 11:04 AM
2136Wireless Network - eduroam Main Article ListThe process to connect to eduroam is changing on Monday, June 30, 2025. This article links to the setup guides for the various devices/OS's users might want to connect.6/27/2025 4:31 PM
2125TeamDynamix (TDX) - Frequently Asked Questions About the New User InterfaceFAQ work in progress to collect questions and answers about the new user interface with the v12 update. Leave Feedback on the article with questions that should be addressed.6/17/2025 8:01 AM
2047Knowledge Management - How To Process Task Item: SME Reviews Article Content for Accuracy and Relevancy - Internal OnlyThis article details how to successfully complete the assigned Task called "SME Reviews Article Content for Accuracy and Relevancy", which is generally used as part of a KB Gaps Request. This process helps ensure that inaccurate or missing knowledge is corrected or added to the Knowledge Base for future use.6/11/2025 10:25 AM
2003Change Enablement - Change Deferment, Pauses and Freeze ProcessFAQ regarding the Change Deferment and Pauses Processes6/11/2025 9:21 AM
2108Change Enablement - How to Reschedule a ChangeAdded the reminder to contact the Service Desk to either modify or remove an existing service status message.6/4/2025 9:50 AM
2118TDX 12.0 New Analyst Interface - Internal OnlyDetails on the new TDX 12.0 User Interface.6/2/2025 10:34 AM
1236TeamDynamix - How To Find What Groups a Person Has Assigned - Internal OnlyAdded instructions how to find this information from the Tickets tab in TDNext, which may be easier since you don't already have to have a ticket in mind with the person assigned as responsible.5/31/2025 5:10 AM
2117D2L - How To Add the Single Profile Widget to the Homepage of a D2L CourseOver the weekend of Saturday, May 17, 2025 the MSU Default Course Homepage was updated to remove the Single Profile Widget from the default template due to low adoption. The widget remains active and available for instructors who wish to use it. This article covers how to add it to a D2L course homepage.5/19/2025 9:06 AM
2049GoogleApps - General Information About GrackleGrackle is a digital accessibility tool that has been added to eligible MSU GoogleApps accounts and works with Google Docs, Sheets, and Slides.5/18/2025 8:00 AM
Print Article