What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
2161Genesys - Preventing Another Contact While Making a CallbackIntended for ITSD, this article details how to make callbacks without receiving additional contacts through Genesys while doing so.8/13/2025 1:36 PM
924Process - Handling Declared Major Incidents - Internal OnlyAdjusted the formatting and updated various MIM activity steps.8/12/2025 1:03 PM
2047Knowledge Management - How To Process Task Item: SME Reviews Article Content for Accuracy and Relevancy - Internal OnlyThis article details how to successfully complete the assigned Task called "SME Reviews Article Content for Accuracy and Relevancy", which is generally used as part of a KB Gaps Request. This process helps ensure that inaccurate or missing knowledge is corrected or added to the Knowledge Base for future use.7/24/2025 4:42 PM
2151Security & Operations Center Support Information - Internal OnlyThe Security & Operations Center (SOC) provides several core functions in the NIST Cybersecurity Framework (NIST-CSF), including detecting and responding to cybersecurity attacks and threats.7/24/2025 11:58 AM
2125TeamDynamix (TDX) - Frequently Asked Questions About the New User InterfaceFAQ work in progress to collect questions and answers about the new user interface with the v12 update. Leave Feedback on the article with questions that should be addressed.7/14/2025 2:09 PM
2142Change Enablement - How to Manage Change Requests with Active TasksNew document to assist with stalled Changes and managing active tasks.7/9/2025 8:46 AM
1260Change Enablement - How To Create a New ChangeAdded How to Reschedule a Change link7/8/2025 3:59 PM
2003Change Enablement - Change Deferment, Pauses and Freeze ProcessFAQ regarding the Change Deferment and Pauses Processes7/8/2025 11:48 AM
2136Wireless Network - eduroam Main Article ListThe process to connect to eduroam is changing on Monday, June 30, 2025. This article links to the setup guides for the various devices/OS's users might want to connect.6/27/2025 4:31 PM
2108Change Enablement - How to Reschedule a ChangeAdded the reminder to contact the Service Desk to either modify or remove an existing service status message.6/4/2025 9:50 AM
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