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TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.

There are two primary ways to search for articles using the Client Portal and Knowledge Base. The search logic used and operators available to change the search behavior are different depending on the option you use. This article explains the methods and differences between them.

To ensure timely responses and maintain compliance with our Service Level Agreement (SLA), it's essential to update the status of tickets promptly. This article provides a clear explanation of the Ticket Response SLA criteria and includes guidance on how to manage ticket statuses to avoid SLA violations.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

Standards for how Support Groups should be structured in TeamDynamix.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

Step-by-step Instructions of creating tickets in TeamDynamix as an Analyst

This Article explains why using a Form in TeamDynamix (TDX) helps ensure that your issue gets to the right group with the right information right away, reducing frustration and saving time.

This article will collect questions about the new TeamDynamix User Interface (the v12 update).

This video covers the basics of TeamDynamix and how onboarding to it may improve your processes and workflows.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.