Search48 Results
- Knowledge Base
- Professional Services
- Service Management Office
All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.
- Knowledge Base
- Professional Services
- Service Management Office
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
- Knowledge Base
- Professional Services
- Service Management Office
Details about tags in the Knowledge Base and how they should be used.
- Knowledge Base
- Professional Services
- Service Management Office
The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.
- Knowledge Base
- Professional Services
- Service Management Office
Following the steps in this article will determine the category where a new knowledge article should be created.
- Knowledge Base
- Professional Services
- Service Management Office
Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.
- Knowledge Base
- Professional Services
- Service Management Office
This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.
- Knowledge Base
- Professional Services
- Service Management Office
When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.
- Knowledge Base
- Professional Services
- Service Management Office
TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.
- Knowledge Base
- Professional Services
- Service Management Office
TeamDynamix weights searches based on several criteria, which are described in this article.
- Knowledge Base
- Professional Services
- Service Management Office
Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.
- Knowledge Base
- Professional Services
- Service Management Office
What templates are available to use in Knowledge Articles and how are they used?
- Knowledge Base
- How to Use TeamDynamix
Following these steps will create a service in the TeamDynamix catalog.
- Knowledge Base
- How to Use TeamDynamix
Following these steps will create a service offering in the TeamDynamix catalog.