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This article details the main differences between the formerly used CA Service Desk system and the new TeamDynamix (TDX) one.

Following these steps will bring up a report showing all Knowledge Base Articles (KBAs) owned by a Support Group you are a member of.

Following these steps will create a service in the TeamDynamix catalog.

Following these steps will create a service offering in the TeamDynamix catalog.

Details about tags in the Knowledge Base and how they should be used.

How to request additional permissions be added or removed for a user in TeamDynamix (TDX) using the access request form.

Standards for how Support Groups should be structured in TeamDynamix.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Following the steps in this article will determine the category where a new knowledge article should be created.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.