Search43 Results
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
The main Client Portal page updates the "How Do I" section when the IT Service Desk is closed (midnight-7am) to be an "After Hours Support" section that is tailored to the questions that come in during this time of day, to better suit their needs.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.
Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.
- Knowledge Base
- Professional Services
- Portfolio and Project Management
This document provides an overview of Expectations, Guidelines, and Instructions for using TDX for Project Requests and Project Management within the TDX Project & Portfolio Management (PPM) Module.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Details about tags in the Knowledge Base and how they should be used.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Following these steps will remove or re-add the confidential data banner from the TeamDynamix Client Portal homepage.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
What templates are available to use in Knowledge Articles and how are they used?