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How to request additional permissions be added or removed for a user in TeamDynamix (TDX) using the access request form.

This document provides an overview of Expectations, Guidelines, and Instructions for using TDX for Project Requests and Project Management within the TDX Project & Portfolio Management (PPM) Module.

Step-by-step Instructions of creating tickets in TeamDynamix

This article details the main differences between the formerly used CA Service Desk system and the new TeamDynamix (TDX) one.

This video covers the basics of TeamDynamix and how onboarding to it may improve your processes and workflows.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

Emails sent with any of the conditions listed in this article will be prevented from creating a ticket in TeamDynamix. This is meant to sanitize inputs and prevent competing auto-replies from creating infinite loops in processing.

This article will collect questions about the new TeamDynamix User Interface (the v12 update).

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.