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This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

This article will collect questions about the new TeamDynamix User Interface (the v12 update).

This document provides an overview of Expectations, Guidelines, and Instructions for using TDX for Project Requests and Project Management within the TDX Project & Portfolio Management (PPM) Module.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

What templates are available to use in Knowledge Articles and how are they used?

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.

This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.

Details about tags in the Knowledge Base and how they should be used.

The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.

Following the steps in this article will determine the category where a new knowledge article should be created.