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This article will collect questions about the new TeamDynamix User Interface (the v12 update).

Details about tags in the Knowledge Base and how they should be used.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Following the steps in this article will determine the category where a new knowledge article should be created.

This online privacy statement is intended to inform you of the ways in which this tdx.msu.edu website ("Site") collects information, the uses to which that information will be put, and the ways in which we protect information you choose to provide us.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.

TeamDynamix weights searches based on several criteria, which are described in this article.

TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.