TeamDynamix - What is the Review Process for Articles in the Knowledge Base?

Question

How are articles in the knowledge base reviewed to ensure that their content remains accurate and relevant?

Answer

All articles are subject to a six month review period. Reports are automatically generated to show which articles are coming due and which (if any) are past their review date. Periodic reminders are sent to the groups that own the articles, and are therefore responsible for their content. This process is maintained by the ITS Knowledge Management group.

Additional Info

N/A

Details

Article ID: 762
Created
Thu 3/9/23 11:02 AM
Modified
Fri 3/8/24 9:51 AM

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TeamDynamix is a SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS.