Search12 Results

There are two primary ways to search for articles using the Client Portal and Knowledge Base. The search logic used and operators available to change the search behavior are different depending on the option you use. This article explains the methods and differences between them.

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

TeamDynamix weights searches based on several criteria, which are described in this article.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

What templates are available to use in Knowledge Articles and how are they used?

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

This article details how to successfully complete the assigned Task called "SME Reviews Article Content for Accuracy and Relevancy", which is generally used as part of a KB Gaps Request. This process helps ensure that inaccurate or missing knowledge is corrected or added to the Knowledge Base for future use.

Following these steps will bring up a report showing all Knowledge Base Articles (KBAs) owned by a Support Group you are a member of.

Details about tags in the Knowledge Base and how they should be used.