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Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

Details about tags in the Knowledge Base and how they should be used.

What templates are available to use in Knowledge Articles and how are they used?

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.