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Following these steps will bring up a report showing all Knowledge Base Articles (KBAs) owned by a Support Group you are a member of.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

Details about tags in the Knowledge Base and how they should be used.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

This article details how to successfully complete the assigned Task called "SME Reviews Article Content for Accuracy and Relevancy", which is generally used as part of a KB Gaps Request. This process helps ensure that inaccurate or missing knowledge is corrected or added to the Knowledge Base for future use.

TeamDynamix weights searches based on several criteria, which are described in this article.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

What templates are available to use in Knowledge Articles and how are they used?

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.