Question
How does TeamDynamix's Full Search option prioritize searches based on what a customer types on the Client Portal (including the Knowledge Base)?
Answer
According to TeamDynamix on their portal (link, login required):
Full Search is used in the top-right search field in the client portal. It can find Knowledge Base articles, Services and Service Offerings, and Questions. The following fields are included in Full Search:
| Field |
Weight |
| Subject / Title |
10 |
| Tags |
6.5 |
| Category Breadcrumbs |
3 |
| Summary / Description |
2 |
| Attachment Names |
2 |
| Category Name |
1.5 |
| Body |
1.5 |
The Category Name field is included in the Category Breadcrumbs value, so its real weight can be considered 4.5.
Additional Info
For information about what operators are available to modify a Full Search, see this article (link).