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Following these steps will remove or re-add the confidential data banner from the TeamDynamix Client Portal homepage.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

What templates are available to use in Knowledge Articles and how are they used?

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.

Following these steps will download and install the TeamDynamix Mobile App to your device.

Details about tags in the Knowledge Base and how they should be used.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

Following the steps in this article will determine the category where a new knowledge article should be created.

This online privacy statement is intended to inform you of the ways in which this tdx.msu.edu website ("Site") collects information, the uses to which that information will be put, and the ways in which we protect information you choose to provide us.

Following these steps will submit a request to add a new Configuration Item to TeamDynamix

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

Standards for how Support Groups should be structured in TeamDynamix.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.