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This video covers the basics of TeamDynamix and how onboarding to it may improve your processes and workflows.

This Article explains why using a Form in TeamDynamix (TDX) helps ensure that your issue gets to the right group with the right information right away, reducing frustration and saving time.

TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.

Following the steps in this article will determine the category where a new knowledge article should be created.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

The Briefcase gives project team members the ability to add and share files and folders. Specifically, the briefcase allows for files to be uploaded to relative projects, portfolios, etc. without needing to create a ticket. By uploading to a project briefcase, for example, it become obvious the file is related to said project.

Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.

To ensure timely responses and maintain compliance with our Service Level Agreement (SLA), it's essential to update the status of tickets promptly. This article provides a clear explanation of the Ticket Response SLA criteria and includes guidance on how to manage ticket statuses to avoid SLA violations.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.