Search48 Results

TeamDynamix weights searches based on several criteria, which are described in this article.

Following these steps will update the time entered on a ticket in the TeamDynamix system.

What templates are available to use in Knowledge Articles and how are they used?

This online privacy statement is intended to inform you of the ways in which this tdx.msu.edu website ("Site") collects information, the uses to which that information will be put, and the ways in which we protect information you choose to provide us.

This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.

The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

Step-by-step Instructions of creating tickets in TeamDynamix

TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.

Following these steps will download and install the TeamDynamix Mobile App to your device.

This article details the main differences between the formerly used CA Service Desk system and the new TeamDynamix (TDX) one.