Search45 Results

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Details about tags in the Knowledge Base and how they should be used.

The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.

Following the steps in this article will determine the category where a new knowledge article should be created.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.

TeamDynamix weights searches based on several criteria, which are described in this article.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

What templates are available to use in Knowledge Articles and how are they used?

This article details the main differences between the formerly used CA Service Desk system and the new TeamDynamix (TDX) one.

Standards for how Support Groups should be structured in TeamDynamix.