Objective
Following these steps will remove a knowledge article from general availability, while retaining it in the system in case it needs to be republished.
Environment
MSU IT TeamDynamix (tdx.msu.edu) - Admin Version 11.6
Before You Begin
You will need to have adequate permissions to change the setting on the article to archive it. Consider also if the article could remain useful if it were modified instead of archived.
Steps
- Navigate to the article you want to archive
- Select the Edit Article button
- On the editing screen, select the Settings tab
- Change the Status field to Archived
- If desired, set a Replacement Article
Assigning a replacement article will allow pre-existing links to this article to redirect to the selected article after this article has been archived.
- Select Save
- You're done! The article will now be archived and removed from general availability.
Additional Info
In the previous CA Service Desk system, this process was referred to as "retiring" a knowledge article, but the effect is the same.