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Windows Plan Manager is a downloaded application that allows users to interact with, create, modify, and manage waterfall plans and tasks without needing to sign into a web interface and without having to worry about other users’ live actions affecting your view of a plan. There is a required sign-on before a project plan can be accessed, and once authenticated users can only access projects which they are a resource on or are the manager of.

This article links to the TDX KB for more.

This article serves as a collection of links to useful eduroam resources.

Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.

Step-by-step Instructions of creating tickets in TeamDynamix as an Analyst

TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.

What templates are available to use in Knowledge Articles and how are they used?

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

Emails sent with any of the conditions listed in this article will be prevented from creating a ticket in TeamDynamix. This is meant to sanitize inputs and prevent competing auto-replies from creating infinite loops in processing.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Following the steps in this article will determine the category where a new knowledge article should be created.