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For customers who are using the Avaya Workplace application and are having issues receiving calls, or having constant messages of "Lost connection to the server", this guide shows how to pull down the application configuration updates.

How to request additional permissions be added or removed for a user in TeamDynamix (TDX) using the access request form.

This article provides an overview of Microsoft Power BI and how to request the service.

It is a serious violation of MSU's Statement of Acceptable Use and federal law Digital Millenium Copyright Act (DMCA) to share copyrighted files from your computer or other device attached to the network.

Following these steps will download and install the TeamDynamix Mobile App to your device.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.

What templates are available to use in Knowledge Articles and how are they used?

Details about tags in the Knowledge Base and how they should be used.

Following these steps will submit a request to add a new Configuration Item to TeamDynamix

This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.

Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.

All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

This document gives details about how to install Citrix client to be able to access the Power Builder applications.