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Step-by-step Instructions of creating tickets in TeamDynamix

Following these steps will update the time entered on a ticket in the TeamDynamix system.

The primary source for information about MSU's brand and who can make use of its logos, marks, templates, etc is found at https://brand.msu.edu/

Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.

This article provides information about how to access Google Groups, Google Analytics, Google Ads, and Google Maps

elevateU is a FREE online resources available to benefit-eligible staff and faculty – books, videos, courses and more!

Link to the Workstation Management SharePoint site, which describes the program and has links for Effortless PC, etc.

Microsoft Copilot (Enterprise) and Microsoft 365 Copilot are both AI-driven assistants, but they serve different purposes and audiences. See this article for more.

This article describes how to reset a NetID password.

The Change Deferment Process addresses frequently asked questions.

MSU's Tech Store has special licensing arrangements with Adobe to provide Adobe products to the MSU community. This article details what those licenses are and who they are meant for as well as the licensing renewal cycle in general.

Following these steps will change the grading scale on a D2L course to be on a standard 4.0 scale.

This article has general information on Spartan Bookings including how to request a booking calendar.