Knowledge Management

What Is the Service?

Knowledge Management (KM) is the process to identify, create, represent, distribute, and enable adoption of learning experiences. Such learning experiences encompass knowledge, either embodied in individuals or embedded in organizational standards and practices.

Who Is Eligible to Use It?

MSU IT provides knowledge management solutions to departments across MSU. The knowledge base is open to everyone, though articles may be restricted based on access level and role in the university. Current MSU persons are welcome to leave feedback and provide suggestions on new articles or updates to existing ones.

How Do I Use It?

The knowledge base is part of the Client Portal and can be found here (link). You may need to Sign In to get full access to everything your account can see. Service Offerings related to Knowledge Management can be found with the set of buttons on the right side of this page.

 
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Related Articles (20)

General Information About Live On / Housing at MSU
Live On (liveon.msu.edu) is the primary website related to student housing at MSU.
Knowledge Management - Guidelines for Using Tags in Knowledge Articles in TeamDynamix
Details about tags in the Knowledge Base and how they should be used.
Knowledge Management - How Full Search Prioritizes Results in the Client Portal and Knowledge Base
TeamDynamix weights searches based on several criteria, which are described in this article.
Knowledge Management - How To Archive a Knowledge Article in TeamDynamix
When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.
Knowledge Management - How To Create a Knowledge Article in TeamDynamix
This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.
Knowledge Management - How To Edit a Knowledge Article in TeamDynamix
Following these steps will make changes to an existing knowledge article and either publish it directly or submit it for review and publishing.
Knowledge Management - How To Find All Knowledge Articles Owned By Your Support Group(s)
Following these steps will bring up a report showing all Knowledge Base Articles (KBAs) owned by a Support Group you are a member of.
Knowledge Management - How To Process a Knowledge Article Approaching its Review Date in TeamDynamix
All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.
Knowledge Management - How To Select the Category for a Knowledge Article
Following the steps in this article will determine the category where a new knowledge article should be created.
Knowledge Management - Operators Available to Modify Full Searches in the Client Portal and Knowledge Base
TeamDynamix allows certain operators to modify searches and refine results from the Client Portal and Knowledge Base. This article covers what is available for the Full Search option.
Knowledge Management - Recommended Way to Search for Knowledge Articles
The recommended way to search for Knowledge Articles in the Knowledge Base is to use the search field in the top-right of the Client Portal.
Knowledge Management - Style Guide for Knowledge Articles in TeamDynamix
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
Knowledge Managment - Using Templates in Knowledge Articles in TeamDynamix
What templates are available to use in Knowledge Articles and how are they used?
Kognito - How to Get Help (Vendor Website and Contact Information)
MSU has officially purchased Kognito, the mental health response program. It was launched in January. This is a Kognito web-hosted program, so we are not using MSU technology. They fully support the tech side of things.
LaTex - General Information About LaTex
This article provides redirect support information for the LaTex typesetting system.

Service Offerings (3)

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KB Gaps
We're always looking to improve the knowledge we have available to our customers and support staff. If you've noticed an article that could be improved, or have an idea for a brand new article, we've set up a form below where you can share your ideas.
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