Knowledge Management

What Is the Service?

Knowledge Management (KM) is the process to identify, create, represent, distribute, and enable adoption of learning experiences. Such learning experiences encompass knowledge, either embodied in individuals or embedded in organizational standards and practices.

Who Is Eligible to Use It?

MSU IT provides knowledge management solutions to departments across MSU. The knowledge base is open to everyone, though articles may be restricted based on access level and role in the university. Current MSU persons are welcome to leave feedback and provide suggestions on new articles or updates to existing ones.

How Do I Use It?

The knowledge base is part of the Client Portal and can be found here (link). You may need to Sign In to get full access to everything your account can see. Service Offerings related to Knowledge Management can be found with the set of buttons on the right side of this page.

 
Create new KBA KB Gaps Submission Retire KBA

Details

Service ID: 644
Created
Thu 7/6/23 7:18 PM
Modified
Fri 4/26/24 11:08 AM

Service Offerings (3)

KB Gaps
We're always looking to improve the knowledge we have available to our customers and support staff. If you've noticed an article that could be improved, or have an idea for a brand new article, we've set up a form below where you can share your ideas.