Tech support is provided by the vendor. MSU does not have any control over the product.
Their support info:
- Support Website: https://support.kognito.com/s/
- Support Contact Information: (646) 923-8632, Toll Free: (866) 449-8834
- Email: support@kognito.com
- Hours: Mon - Fri 9am to 6pm EST
Tehcnical support aside, within MSU, the listed owner is Dr. David Weismantel, the university physician under whom the JED Committee operates. However, Sheila Marquardt should be considered the primary contact point.