Medical and Health Systems

This article contains PDF instructions for getting started with the athenaOne mobile app.

This article provides quick tips about using Polycom RealPresence

MSU has officially purchased Kognito, the mental health response program. It was launched in January. This is a Kognito web-hosted program, so we are not using MSU technology. They fully support the tech side of things.

This article provides instructions on how to move studies for editing, bouncing the router services (if no images are coming across), clearing the batch store manager.

This article assist with how to verify and understand the various study worklist fields.

This process describes how to unlock a Patient Record in Aris.

Sometimes closed encounters with patients need to be amended, the steps are outlined in this article. You will need edit permissions to perform this process.

Following these steps will guide a new user through the eLearning Athena training, necessary to getting access to the system.

This article will demonstrate how to clear cache, update browser settings, and access the device manager in Athenanet.

The easiest way to reset the password for e-prescribing is through the AthenaNet portal. This article details how.

This tip sheet will walk you through the process of e-prescribing controlled substances including enabling and using EPCS

This article walks through the process of updating a provider’s credential ID for EPCS within MSUHealth/athena for providers already enrolled in EPCS.

Following these steps will submit a request for support for a Health College event using the Health College Request system.

Following these steps will submit a request for support for a Health College event using this Client Portal.

This article describes how to un-reject images in Centricity PACS.

This article describes how to login and build reports in Sorna eXpedo Web Portal.

This articles describes how to access radiology images using the UV-ZFP system.

This article describes how to create a Centricity PACS account.

This article describes how to import a CD into PACS Cube.

This article describes how to make hanging protocols.

This article describes how to send a study from PACS to AW Server.

This article provided how to access exam manager and merge exams for patients

This article describes how to update the Centricity RA1000 password

This article describes how to remove a MA Phantom Patient from the Radiology Worklist in PS360.

This article will assist and provide guidance on how to view and mark a exam complete.

When attempting to log in to Athena, you receive an error: "403 App Not Assigned". This indicates a non-active status.

There is a workaround that may allow someone to check in a patient after receiving this error.

This error can be caused by using an old bookmark and not visiting the current site for Athena. Visiting msuhealth.hc.msu.edu instead will resolve.

HCI employs digital worker accounts (ex: f0102100, Display Name is 'BluePrism Worker1') who then notify providers, via encrypted emails, that there are encounter slips which must be rectified one way or another.

Troubleshooting information on how to ensure the Athena eLearning courses complete as expected.

When attempting to log in to elearn.hc.msu.edu (Athena training), you get an error: "The Shibboleth Authentication System Experienced a Technical Failure"

This article provides the resolution to resolving Not enough memory to display images.

This article describes how to assist the customer when the reject feature is greyed out under the menu.

This article describes how to contact ROC (remote operations center) to assist with unlocking the images.

People accessing Athena from home are connecting via Citrix. Only Athena is allowed to use this connection. Other internet access, like a Zoom session will be blocked and fail. This is by design.