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A PeopleSoft error may sometimes occur when trying to access pages in Student Information System. Generally clearing the browser cache and cookies will resolve. This article goes over the resolution steps.

In order for Okta to verify an account, the time on the phone must be synced properly to a time server. If not, the user will receive "invalid token" error.

If MS Teams is exhibiting strange behavior, clearing the program's cache might help. This article details how to do so.

When trying to access financial aid information in Student Information System you get an error: "We could not log you in using your institution authorization. If you think this is an error, please contact your financial aid office"

You receive a Bad Request 400 error in SIS Campus Solutions or SIS Financial Aid Portal (SFP)

When trying to use guest access to access financial aid information in SIS Campus Solutions (student.msu.edu), you receive a message that "Access has been revoked. You no longer have access to complete this transaction"

If an instructor is trying to add a rubric to an assessment and it does not show up, some settings may not be set correctly.

If you are sending an email from the web version of outlook (spartanmail.msu.edu) to someone that has decided to hide their information from the directory, you will likely see an “external” tag show up next to their name. This generally usually occurs the second or third time you send them an email message.

This article describes how to manually force a group policy update.

The system may take up to two business days to fully process the account and this error will result until those processes are complete. Waiting two business days should resolve the issue.

While connected to the VPN you are not able to access services like Elastic Storage or Outlook.

After two years, Student Information System will not allow you to log back in. To order transcripts you will need to use the Office of the Registrar's website instead. This article details how.

SIS Campus Solutions sometimes throws a data integrity error. This may be a cache issue or it may be a problem on the back end. This article steps through what can be tried on the end user side.

This article contains steps for a SharePoint administrator to assist correcting permissions sync issues affecting SharePoint.

When you attempt to register for Okta MFA, you receive an error: "Invalid Token Provided". Your Okta account is likely stuck in Staged mode, and must be manually activated from the Okta admin console.