Search138 Results
- Knowledge Base
- Teaching and Learning
- Learning Management
If an instructor is trying to add a rubric to an assessment and it does not show up, some settings may not be set correctly.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
If you are sending an email from the web version of outlook (spartanmail.msu.edu) to someone that has decided to hide their information from the directory, you will likely see an “external” tag show up next to their name. This generally usually occurs the second or third time you send them an email message.
- Knowledge Base
- Infrastructure
- Server and Storage Management
This article describes how to manually force a group policy update.
- Knowledge Base
- Administrative and Business
- Student Information Systems
The system may take up to two business days to fully process the account and this error will result until those processes are complete. Waiting two business days should resolve the issue.
- Knowledge Base
- Information Security
- Secure Computing
While connected to the VPN you are not able to access services like Elastic Storage or Outlook.
- Knowledge Base
- Administrative and Business
- Student Information Systems
After two years, Student Information System will not allow you to log back in. To order transcripts you will need to use the Office of the Registrar's website instead. This article details how.
- Knowledge Base
- Administrative and Business
- Student Information Systems
SIS Campus Solutions sometimes throws a data integrity error. This may be a cache issue or it may be a problem on the back end. This article steps through what can be tried on the end user side.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
This article contains steps for a SharePoint administrator to assist correcting permissions sync issues affecting SharePoint.
- Knowledge Base
- Information Security
- Identity and Access Management
When you attempt to register for Okta MFA, you receive an error: "Invalid Token Provided". Your Okta account is likely stuck in Staged mode, and must be manually activated from the Okta admin console.
- Knowledge Base
- Administrative and Business
- Student Information Systems
This error can be caused by accessing the Welcome activity guide while logged in on multiple browser/systems. Close all open browsers and try again to resolve.
- Knowledge Base
- Administrative and Business
- Student Information Systems
MSU Guest Account email addresses are case-sensitive when it comes to granting access in the financial aid portal. If there was a mismatch, the student will need to remove and re-add the account to match the capitalization exactly.
- Knowledge Base
- Administrative and Business
- Student Information Systems
If the MSU Guest Account email is added as an alternate email in StuInfo, or as a Secondary Email for Okta authentication, it can cause login problems for SIS Campus Solutions.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
If you are having trouble authenticating to campus wireless using Eduroam, the following solutions may help.
- Knowledge Base
- Administrative and Business
- Financial and Procurement Systems
When attempting to upload a PDF to Kuali Finance System (KFS), the PDF appears blank.
- Knowledge Base
- Administrative and Business
- Financial and Procurement Systems
When attempting to upload a PDF to Kuali Finance System (KFS) you receive an error saying "This request was blocked by our security service".