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- Knowledge Base
- Infrastructure
- Server and Storage Management
This article describes how to manually force a group policy update.
- Knowledge Base
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
This article outlines steps to take when users see the false virus pop ups pictured.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
If you are having trouble authenticating to campus wireless using Eduroam, the following solutions may help.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article will cover the process of performing a Master Reset to resolve most VPN issues
- Knowledge Base
- Information Security
- Secure Computing
When attempting to connect to the VPN you get a message that you have failed the anti-virus check.
- Knowledge Base
- Information Security
- Secure Computing
While connected to the VPN you are not able to access services like FileShare or Outlook.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Using the standard Windows Outlook setup configuration for Spartan Mail (available in KB 758 (link)) results in slower than normal connections or you notice that your calendar or shared calendars aren't updating. Turning off Cache Mode may help resolve this issue.
- Knowledge Base
- Communication and Collaboration
- Conferencing and Telephones
For customers who are using the Avaya Workplace application and are having issues receiving calls, or having constant messages of "Lost connection to the server", this guide shows how to pull down the application configuration updates.
- Knowledge Base
- Administrative and Business
- Student Information Systems
This error may arise if a student has not granted a MSU Guest Account access to both SIS Campus Solutions AND SIS Financial Aid Portal (SFP). The solution is to add the guest account in both systems.
- Knowledge Base
- Information Security
- Identity and Access Management
This article details known issues with Okta FastPass and possible solutions to them.
- Knowledge Base
- Communication and Collaboration
- Web Services
When attempting to visit an MSU website, you receive a 400 Bad Request error, the verbiage of which may change depending on the web browser you are using. Clear cookies and cache to resolve. Report recurring issues to the IT Service Desk to initiate corrective action.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
When connected to a Teams meeting, other participants can hear you but you cannot hear them, even though you are able to hear other sounds on your device normally. This article details a fix that has worked on multiple machines so far.
- Knowledge Base
- Teaching and Learning
- Learning Management
This article covers what to do if you have an active quiz attempt and you are not able to submit your answers successfully.
- Knowledge Base
- Teaching and Learning
- Learning Management
If an instructor is trying to add a rubric to an assessment and it does not show up, some settings may not be set correctly.
- Knowledge Base
- Teaching and Learning
- Learning Management
Turnitin is only able to scan certain file types to check for similarity/plagiarism. This error is returned when the assignment has Turnitin enabled and the file does not meet its restrictions.