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- Knowledge Base
- Administrative and Business
- Student Information Systems
This error may arise if a student has not granted a MSU Guest Account access to both SIS Campus Solutions AND SIS Financial Aid Portal (SFP). The solution is to add the guest account in both systems.
- Knowledge Base
- Information Security
- Identity and Access Management
This article details known issues with Okta FastPass and possible solutions to them.
- Knowledge Base
- Communication and Collaboration
- Web Services
When attempting to visit an MSU website, you receive a 400 Bad Request error, the verbiage of which may change depending on the web browser you are using. Clear cookies and cache to resolve. Report recurring issues to the IT Service Desk to initiate corrective action.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
When connected to a Teams meeting, other participants can hear you but you cannot hear them, even though you are able to hear other sounds on your device normally. This article details a fix that has worked on multiple machines so far.
- Knowledge Base
- Teaching and Learning
- Learning Management
This article covers what to do if you have an active quiz attempt and you are not able to submit your answers successfully.
- Knowledge Base
- Teaching and Learning
- Learning Management
If an instructor is trying to add a rubric to an assessment and it does not show up, some settings may not be set correctly.
- Knowledge Base
- Teaching and Learning
- Learning Management
Turnitin is only able to scan certain file types to check for similarity/plagiarism. This error is returned when the assignment has Turnitin enabled and the file does not meet its restrictions.
- Knowledge Base
- Teaching and Learning
- Learning Management
This error can affect courses where the gradebook is set to drop the lowest score from items that do not have the same point total.
- Knowledge Base
- Teaching and Learning
- Learning Management
When you attempt to log in to D2L, you receive an error: "There Was a Problem Processing Authentication, Either Username or Password Was Invalid or Your Account Does Not Exist".
- Knowledge Base
- Teaching and Learning
- Learning Management
If Overall Score is not assessed, students will receive a blank page when clicking View Graded Rubric from within Grades.
- Knowledge Base
- Teaching and Learning
- Learning Management
This article covers how to restore a missing Course Admin button in a D2L course.
- Knowledge Base
- Teaching and Learning
- Learning Management
Importing questions from Question Libraries into Question Pools is not working as expected, due to an issue identified 3/6/24.
- Knowledge Base
- Teaching and Learning
- Learning Management
Sometimes filters may inadvertently hide messages. Removing the filter makes them visible.
- Knowledge Base
- Teaching and Learning
- Learning Management
Sometimes when trying to upload an assignment or post a message, the screen appears to go blank, with a series of buttons across the top.
- Knowledge Base
- Teaching and Learning
- Learning Management
This error is generally caused by an incorrect password.