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- Knowledge Base
- Information Security
- Identity and Access Management
This article details known issues with Okta FastPass and possible solutions to them.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
When connected to a Teams meeting, other participants can hear you but you cannot hear them, even though you are able to hear other sounds on your device normally. This article details a fix that has worked on multiple machines so far.
- Knowledge Base
- Teaching and Learning
- Learning Management
This article covers what to do if you have an active quiz attempt and you are not able to submit your answers successfully.
- Knowledge Base
- Teaching and Learning
- Learning Management
If an instructor is trying to add a rubric to an assessment and it does not show up, some settings may not be set correctly.
- Knowledge Base
- Teaching and Learning
- Learning Management
Turnitin is only able to scan certain file types to check for similarity/plagiarism. This error is returned when the assignment has Turnitin enabled and the file does not meet its restrictions.
- Knowledge Base
- Teaching and Learning
- Learning Management
This error can affect courses where the gradebook is set to drop the lowest score from items that do not have the same point total.
- Knowledge Base
- Teaching and Learning
- Learning Management
When you attempt to log in to D2L, you receive an error: "There Was a Problem Processing Authentication, Either Username or Password Was Invalid or Your Account Does Not Exist".
- Knowledge Base
- Teaching and Learning
- Learning Management
If Overall Score is not assessed, students will receive a blank page when clicking View Graded Rubric from within Grades.
- Knowledge Base
- Teaching and Learning
- Learning Management
This article covers how to restore a missing Course Admin button in a D2L course.
- Knowledge Base
- Teaching and Learning
- Learning Management
Importing questions from Question Libraries into Question Pools is not working as expected, due to an issue identified 3/6/24.
- Knowledge Base
- Teaching and Learning
- Learning Management
Sometimes filters may inadvertently hide messages. Removing the filter makes them visible.
- Knowledge Base
- Teaching and Learning
- Learning Management
Sometimes when trying to upload an assignment or post a message, the screen appears to go blank, with a series of buttons across the top.
- Knowledge Base
- Teaching and Learning
- Learning Management
This error is generally caused by an incorrect password.
- Knowledge Base
- Teaching and Learning
- Learning Management
This message is caused by an existing pending attempt on a quiz in D2L.
- Knowledge Base
- Teaching and Learning
- Learning Management
Special characters can break content in D2L and prevent you from uploading files if the filename contains them. Remove them to complete the upload.