Search130 Results
- Knowledge Base
- Teaching and Learning
- Learning Management
Importing questions from Question Libraries into Question Pools is not working as expected, due to an issue identified 3/6/24.
- Knowledge Base
- Information Security
- Identity and Access Management
In order for Okta to verify an account, the time on the phone must be synced properly to a time server. If not, the user will receive "invalid token" error.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article will cover the process of performing a Master Reset to resolve most VPN issues
- Knowledge Base
- Teaching and Learning
- Learning Management
This error is generally caused by an incorrect password.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article describes how to handle a website issue that is being blocked by the Website Application Firewall (WAF/ASW). Callers may say they received the error message "Sorry, an error has occurred" starting with "Incident ID," (IncidentID) or "ASW".
- Knowledge Base
- Administrative and Business
- Student Information Systems
If the MSU Guest Account email is added as an alternate email in StuInfo, or as a Secondary Email for Okta authentication, it can cause login problems for SIS Campus Solutions.
- Knowledge Base
- Teaching and Learning
- Learning Management
The lockdown browser sometimes opens only a white page on a Mac and does not display the test. This article details some steps to resolve the issue.
- Knowledge Base
- Desktop and Mobile Computing
- Software and Applications Distribution
This article describes how to resolve the Login Context NULL error message when attempting to login to multiple sites using a bookmark.
- Knowledge Base
- Teaching and Learning
- Learning Management
New users that haven't been added to a course in beSocratic may be able to log in, but will only see a blank white screen or three dots cycling with no indication of what is wrong.
- Knowledge Base
- Teaching and Learning
- Learning Management
This article covers how to restore a missing Course Admin button in a D2L course.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
If you are attempting to share a Spartan Drive file with someone at MSU (@msu.edu email address) and you receive a message that "xxx@msu.edu is outside of your organization. You can share the file to this individual but the person will not be able to login to Spartan Drive to view and/or edit the file.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
This article provides a workaround for "An error has occurred. The problem has been logged for the system administrator."
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
When attempting to connect to the VPN using the BIG-IP Edge Client or connecting at vpn.msu.edu you receive an error: "Not Authorized".
- Knowledge Base
- Administrative and Business
- Student Information Systems
This error may arise if a student has not granted a MSU Guest Account access to both SIS Campus Solutions AND SIS Financial Aid Portal (SFP). The solution is to add the guest account in both systems.
- Knowledge Base
- Desktop and Mobile Computing
- Software and Applications Distribution
When trying to launch SPSS Premium on macOS a Server Login box pops up and prevents access to the application. Selecting Cancel closes the application and selecting OK appears to do nothing.