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- Knowledge Base
- Information Security
- Identity and Access Management
If a student does not remember their current password to chemistry.msu.edu, they will need to email cem.ticket@msu.edu for assistance.
- Knowledge Base
- Information Security
- Secure Computing
This will guide you through connecting a Windows device to the virtual private network (VPN) at MSU for the first time.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article provides instructions on how to connect Eduroam using an iOS device
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This document provides instructions on how to configure a Mac device to connect using Eduroam WiFi.
- Knowledge Base
- Desktop and Mobile Computing
- Software and Applications Distribution
This article details how to view the FileVault recovery key in Jamf Pro.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Following these steps will allow a properly-licensed MSU person to install Spartan 365 (Microsoft Office 365) on a personal device.
- Knowledge Base
- Teaching and Learning
- Learning Management
This document gives the steps a Course Administrator would need to take to create or remove a development course or community
- Knowledge Base
- Teaching and Learning
- Learning Management
Following these steps will merge two courses together in D2L, leaving only one course remaining.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
Following these steps will connect your Windows device to the Eduroam wireless network.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article provides instructions on how to connect Eduroam using an Android device, which includes Chromebooks.
- Knowledge Base
- Teaching and Learning
- Learning Management
Following these steps will pin a course to your homepage in D2L, causing it to always show up on that page. This is for users accessing D2L on a mobile device.
- Knowledge Base
- Professional Services
- Service Management Office
When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.
- Knowledge Base
- Professional Services
- Service Management Office
This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
Step-by-step Instructions of creating tickets in TeamDynamix as an Analyst
- Knowledge Base
- Teaching and Learning
- Academic Technology and Support
This article provides general information on how to print an 11x17 formatted Tabloid document to a color printer when logged in to a machine in a Computer Classroom. (Tabloid printing is not available using web print).