How To Edit Time on a TeamDynamix Ticket

Tags how-to public

Objective

Following these steps will update the time entered on a ticket in the TeamDynamix system.

Environment

TeamDynamix - Admin Version 11.7 (11.7.6.0)

Before You Begin

This process is only used to modify existing time entries and cannot create new ones. If you have not entered time on a ticket, you will need to do so from an Update action on the ticket itself.

Steps

  1. Go to the My Work application/tab.
  2. Select My Time Card from the pane on the left.
  3. Navigate to the time period of the time that needs to be adjusted using the arrows or calendar icon near the top of the screen.
  4. Click on the time entry that needs to be adjusted.
    Screenshot
  5. In the window that pops up, click the Edit option
    Screenshot
  6. Make the necessary modifications and click the Save button
  7. You're done! The time will now be updated on the ticket.

Additional Info

N/A

Details

Article ID: 1782
Created
Mon 6/19/23 9:14 AM
Modified
Mon 3/4/24 5:28 PM

Related Services / Offerings (1)

TeamDynamix is a SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS.