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This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.
This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.
Details about tags in the Knowledge Base and how they should be used.
Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.
Following these steps will remove or re-add the confidential data banner from the TeamDynamix Client Portal homepage.
All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.
What templates are available to use in Knowledge Articles and how are they used?
When no longer needed, articles are archived to removed them from active view. They still remain in the system, but will not be broadly accessible to customers.
This will guide you through the process of creating a new knowledge article in MSU IT's TeamDynamix system.
Following these steps will download and install the TeamDynamix Mobile App to your device.
Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.
Following the steps in this article will determine the category where a new knowledge article should be created.
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