Search51 Results

This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

How to request additional permissions be added or removed for a user in TeamDynamix (TDX) using the access request form.

Standards for how Support Groups should be structured in TeamDynamix.

Following these steps will bring up a report showing all Knowledge Base Articles (KBAs) owned by a Support Group you are a member of.

When filling out a form in TeamDynamix (TDX), typing in a building's name does not result in the building appearing in the dropdown list of choices. However, since all MSU buildings are in TDX, this article has some tips to help select the proper location when this happens.

This article will explain the reason for and activities around aligning the Service Catalog in TDX with the MSU IT Service Portfolio.

Following these steps will change your Dark Mode setting in TeamDynamix. You can set it to Light, Dark, or to use Default Settings.

Following these steps will remove or re-add the confidential data banner from the TeamDynamix Client Portal homepage.

Details about tags in the Knowledge Base and how they should be used.

TeamDynamix is live
To log into TeamDynamix (TDX) as an analyst, visit tdx.msu.edu.

Log in with your MSU NetID credentials
Select Users to go to the TDNext analyst portal
Select Client Portal for our customer interface and to request services or search the knowledge base
The direct link to the client portal is ithelp.msu.edu.

This document provides an overview of Expectations, Guidelines, and Instructions for using TDX for Project Requests and Project Management within the TDX Project & Portfolio Management (PPM) Module.