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This glossary defines common terms used when interacting with service management processes and tools. It contains definitions from various sources and is not intended to be a comprehensive list of service management-related terminology.

Lists out the known maintenance windows for TeamDynamix (TDX) from both the vendor and MSU IT.

This article gives guidance to how knowledge articles should be structured and written in the TeamDynamix Knowledge Base.

Following the steps in this article will determine the category where a new knowledge article should be created.

Articles are ordered first by article type, then by the device / OS at issue, then alphabetically within those groups.

TeamDynamix weights searches based on several criteria, which are described in this article.

This online privacy statement is intended to inform you of the ways in which this tdx.msu.edu website ("Site") collects information, the uses to which that information will be put, and the ways in which we protect information you choose to provide us.

Following these steps will change your Dark Mode setting in TeamDynamix. You can set it to Light, Dark, or to use Default Settings.

This article will explain the reason for and activities around aligning the Service Catalog in TDX with the MSU IT Service Portfolio.

This video covers the basics of TeamDynamix and how onboarding to it may improve your processes and workflows.

Sometimes getting a ticket assigned to the correct User and/or Support Group can be a challenge depending on the User's group memberships and which one is set as their Primary Group. The table below will guide you through the steps needed to ensure the ticket is assigned correctly and as intended.

To ensure timely responses and maintain compliance with our Service Level Agreement (SLA), it's essential to update the status of tickets promptly. This article provides a clear explanation of the Ticket Response SLA criteria and includes guidance on how to manage ticket statuses to avoid SLA violations.