TeamDynamix - How Articles are Ordered Within Categories in the Knowledge Base

Question

How are articles ordered within a given category in the Knowledge Base

Answer

 

Article Type Device Type Order Numbers
Announcements / Promoted   1-9
General Information   10-19
Non-device, non-OS specific 10
Windows 11
macOS 12
Other non-mobile OS 13
iPhone 16
Android 17
Other mobile OS 19
How To   20-29
Non-device, non-OS specific 20
Windows 21
macOS 22
Other non-mobile OS 23
iPhone 26
Android 27
Other mobile OS 29
Problem / Error   30-39
Non-device, non-OS specific 30
Windows 31
macOS 32
Other non-mobile OS 33
iPhone 36
Android 37
Other mobile OS 39

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Knowledge Management (KM) is the process to identify, create, represent, distribute, and enable adoption of learning experiences. Such learning experiences encompass knowledge, either embodied in individuals or embedded in organizational standards and practices.