Athena (EHR / EMR) - Error: "You are not allowed to log in from terminal X.X.X.X"

Problem

When trying to navigate to the Athena site, you receive an error: "You are not allowed to log in from terminal X.X.X.X"

Environment

Athena (msuhealth.hc.msu.edu)

Resolution

In your browser, try navigating to msuhealth.hc.msu.edu directly without using a bookmark. This should take you to the correct site and resolve the issue. We suggest removing the old bookmark and recreating it.

Cause

Incorrect bookmarks may lead to a deprecated site.

 

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Related Services / Offerings (1)

This is the tool used to track and manage health records for patients seen in MSU clinical environments.