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- Knowledge Base
- Administrative and Business
- Financial and Procurement Systems
When attempting to upload a PDF to Kuali Finance System (KFS) you receive an error saying "This request was blocked by our security service".
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
This article describes how to handle a website issue that is being blocked by the Website Application Firewall (WAF/ASW). Callers may say they received the error message "Sorry, an error has occurred" starting with "Incident ID," (IncidentID) or "ASW".
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Sometimes saved passwords in the Apple keychain can cause problems authenticating to use licensed Office365 software.
- Knowledge Base
- Teaching and Learning
- Learning Management
This error is generally caused by an incorrect password.
- Knowledge Base
- Desktop and Mobile Computing
- Software and Applications Distribution
This article describes how to resolve the Login Context NULL error message when attempting to login to multiple sites using a bookmark.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
If you are attempting to share a Spartan Drive file with someone at MSU (@msu.edu email address) and you receive a message that "xxx@msu.edu is outside of your organization. You can share the file to this individual but the person will not be able to login to Spartan Drive to view and/or edit the file.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
This article provides a workaround for "An error has occurred. The problem has been logged for the system administrator."
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
When attempting to connect to the VPN using the BIG-IP Edge Client or connecting at vpn.msu.edu you receive an error: "Not Authorized".
- Knowledge Base
- Administrative and Business
- Student Information Systems
This error may arise if a student has not granted a MSU Guest Account access to both SIS Campus Solutions AND SIS Financial Aid Portal (SFP). The solution is to add the guest account in both systems.
- Knowledge Base
- Administrative and Business
- Student Information Systems
You receive a Bad Request 400 error in SIS Campus Solutions or SIS Financial Aid Portal (SFP)
- Knowledge Base
- Infrastructure
- Server and Storage Management
When this error appears, click "OK", select "Other User" and log in again using your MSU NetID
- Knowledge Base
- Administrative and Business
- Medical and Health Systems
When attempting to log in to elearn.hc.msu.edu (Athena training), you get an error: "The Shibboleth Authentication System Experienced a Technical Failure"
- Knowledge Base
- Administrative and Business
- Medical and Health Systems
When attempting to log in to Athena, you receive an error: "403 App Not Assigned". This indicates a non-active status.
- Knowledge Base
- Teaching and Learning
- Learning Management
Special characters can break content in D2L and prevent you from uploading files if the filename contains them. Remove them to complete the upload.
- Knowledge Base
- Administrative and Business
- Student Information Systems
When trying to access financial aid information in SIS Campus Solutions you get an error: "We could not log you in using your institution authorization. If you think this is an error, please contact your financial aid office"