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- Knowledge Base
- Administrative and Business
- Student Information Systems
This error may arise if a student has not granted a MSU Guest Account access to both SIS Campus Solutions AND SIS Financial Aid Portal (SFP). The solution is to add the guest account in both systems.
- Knowledge Base
- Communication and Collaboration
- Web Services
When attempting to visit an MSU website, you receive a 400 Bad Request error, the verbiage of which may change depending on the web browser you are using. Clear cookies and cache to resolve. Report recurring issues to the IT Service Desk to initiate corrective action.
- Knowledge Base
- Communication and Collaboration
- Web Services
This article is aimed at Web Developers for MSU websites with guidance how to resolve ongoing 400 Bad Request errors.
- Knowledge Base
- Teaching and Learning
- Learning Management
This error can affect courses where the gradebook is set to drop the lowest score from items that do not have the same point total.
- Knowledge Base
- Teaching and Learning
- Learning Management
When you attempt to log in to D2L, you receive an error: "There Was a Problem Processing Authentication, Either Username or Password Was Invalid or Your Account Does Not Exist".
- Knowledge Base
- Teaching and Learning
- Learning Management
This error is generally caused by an incorrect password.
- Knowledge Base
- Teaching and Learning
- Learning Management
Special characters can break content in D2L and prevent you from uploading files if the filename contains them. Remove them to complete the upload.
- Knowledge Base
- Teaching and Learning
- Assessment Systems and Learning Analytics
This article details a fix for the Respondus error "Compatibility Mode Not Allowed".
- Knowledge Base
- Teaching and Learning
- Assessment Systems and Learning Analytics
This article details a fix for the SSInvitationAgent error that sometimes occurs on Macs.
- Knowledge Base
- Administrative and Business
- Student Information Systems
You receive a Bad Request 400 error in SIS Campus Solutions or SIS Financial Aid Portal (SFP)
- Knowledge Base
- Administrative and Business
- Student Information Systems
When trying to use guest access to access financial aid information in SIS Campus Solutions (student.msu.edu), you receive a message that "Access has been revoked. You no longer have access to complete this transaction"
- Knowledge Base
- Communication and Collaboration
- Conferencing and Telephones
This message is because the Avaya Agent for Desktop application cannot connect to the licensing server. The user can use the software with this message for 30 days before connecting to the license server.
- Knowledge Base
- Desktop and Mobile Computing
- Software and Applications Distribution
This article describes how to assist with "Windows update has been disabled by your system administrator" error message.
- Knowledge Base
- Administrative and Business
- Medical and Health Systems
When attempting to log in to Athena, you receive an error: "403 App Not Assigned". This indicates a non-active status.
- Knowledge Base
- Information Security
- Identity and Access Management
When trying to reset a NetID password, you receive an error saying "Password requirements not met".