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- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
MSU Zoom accounts are provisioned after your first log in to the system. Attempting to join a meeting before this login will result in this error.
- Knowledge Base
- Administrative and Business
- Student Information Systems
When trying to access financial aid information in Student Information System you get an error: "We could not log you in using your institution authorization. If you think this is an error, please contact your financial aid office"
- Knowledge Base
- Communication and Collaboration
- Web Services
This article is aimed at Web Developers for MSU websites with guidance how to resolve ongoing 400 Bad Request errors.
- Knowledge Base
- Teaching and Learning
- Assessment Systems and Learning Analytics
This article details a fix for the SSInvitationAgent error that sometimes occurs on Macs.
- Knowledge Base
- Teaching and Learning
- Assessment Systems and Learning Analytics
This article details a fix for the Respondus error "Compatibility Mode Not Allowed".
- Knowledge Base
- Administrative and Business
- Student Information Systems
SIS Campus Solutions sometimes throws a data integrity error. This may be a cache issue or it may be a problem on the back end. This article steps through what can be tried on the end user side.
- Knowledge Base
- Administrative and Business
- Student Information Systems
This error can be caused by accessing the Welcome activity guide while logged in on multiple browser/systems. Close all open browsers and try again to resolve.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
eduroam may not function properly when iCloud Private Relay is enabled. If your device does not automatically turn the feature off, it may prompt you to do so. To continue using eduroam you can select the option 'Use Without Private Relay'. This is the iOS version of the article.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
eduroam may not function properly when iCloud Private Relay is enabled. If your device does not automatically turn the feature off, it may prompt you to do so. To continue using eduroam you can select the option 'Use Without Private Relay'. This is the macOS version of the article.
- Knowledge Base
- Teaching and Learning
- Learning Management
When you attempt to log in to D2L, you receive an error: "There Was a Problem Processing Authentication, Either Username or Password Was Invalid or Your Account Does Not Exist".
- Knowledge Base
- Administrative and Business
- Student Information Systems
After two years, Student Information System will not allow you to log back in. To order transcripts you will need to use the Office of the Registrar's website instead. This article details how.
- Knowledge Base
- Information Security
- Identity and Access Management
When trying to reset a NetID password, you receive an error saying "Password requirements not met".
- Knowledge Base
- Infrastructure
- Server and Storage Management
When this error appears, click "OK", select "Other User" and log in again using your MSU NetID
- Knowledge Base
- Communication and Collaboration
- Web Services
This happens when you have no SAP roles assigned. Contact the IT Service Desk for assistance.
- Knowledge Base
- Communication and Collaboration
- Web Services
This is caused by a lack of EBS roles. Contact your department security administrator to check your EBS roles to resolve this issue.