Problem
When you attempt to log in to D2L, you receive an error: "There Was a Problem Processing Authentication, Either Username or Password Was Invalid or Your Account Does Not Exist".
Environment
D2L
Resolution
There is a delay in user information getting added to D2L. Check your status against the timeframes listed below:
| Type of Account |
Expected Delay |
| Student |
1-4 business days after enrollment |
| MSU Guest Account |
15 minutes to 1 business day after enrollment |
| Faculty / Staff |
Current appointment, or designated Future Faculty by the ID Office, 1-2 business days after appointment/designation |
If you are past the expected delay period:
- Try clearing your browser's cookies / cache. Close and re-open the browser after doing so.
See
this article (link) for instructions if you are not sure how to do so.
- If you still cannot log in, then contact the IT Service Desk for assistance.
Cause
This error indicates the password is correct, but the account does not yet exist in D2L.