Learning Management Systems Support

What Is the Service?

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

Who Is Eligible to Use It?

LMS support is available to all MSU faculty, staff, and students who utilize the Learning Management Systems for course delivery, content management, or administrative purposes. 

How Do I Use It?

Users can access LMS support by visiting the MSU IT Client Portal or contacting the MSU IT Help Desk. For specific issues, submit a ticket here, or contact the support team directly via email or phone. Additionally, resources such as troubleshooting guides, tutorials, and FAQs are available online. 

 
Request Learning Management Systems Support

Related Articles (53)

D2L - Best Practice and How To Resolve Quiz Issues in D2L
It is best to clear cache/cookies before taking a quiz in D2L. If you have a problem during a quiz, closing and re-launching your browser is the quickest fix.
D2L - Error: "Unable to Sign In" When Logging In
This error is generally caused by an incorrect password.
D2L - Gradebook Basics
This goes over some of the basics of D2l Gradebooks, including terminology.
D2L - How to Add or Update SCORM/xAPI Objects - For Instructors
Following these steps will add or update a SCORM/xAPI object to a course in D2L.
D2L - How to Add Users to a Classlist
Following these steps will add users to a given course in D2L.
D2L - How to Allow Popups for D2L from Popular Browsers
Following these steps will enable D2L to send popup windows to your browser, which may be necessary for certain course content.
D2L - How To Change Roles in a Course
Following these steps will change the role of a selected individual within a D2L course.
D2L - How to Change the End Dates for a Course
Following these steps will change the End Date for a course in D2L, affecting when students will be able to see and access it.
D2L - How to Change the Grade Scale to 4.0 on a D2L Course - For Instructors
Following these steps will change the grading scale on a D2L course to be on a standard 4.0 scale.
D2L - How to Copy Components from One Course to Another - For Instructors
An instructor may want to re-use certain course modules that they have created in previous semesters. This article guides through how to accomplish that.
D2L - How To Create D2L Self-Enrollment Links
This article links to the information on help.d2l.msu.edu that details how to create these links.
D2L - How to Create Submission Folders - For Instructors
A Submission Folder is sometimes referred to as a dropbox. Follow these steps to create one for your course in D2L.
D2L - How to Email the Students in Your D2L Course - For Instructors
Following these steps will compose and send an email to either the entire classlist for the course, or to the students you individually select.
D2L - How to Enable Email Forwarding from D2L to Spartan Mail
By default, emails from D2L are only sent to internal D2L email addresses. Users must opt-in to forward D2L emails to their MSU Spartan Mail accounts