D2L - Error: "Unable to Sign In" When Logging In

Problem

When attempting to log in to D2L, an error pops up saying "Unable to Sign In".

Environment

D2L

Resolution

To resolve this error:

  1. Verify that you can log in to other systems (like email) using the same password.
  2. If the error persists, try clearing your browser's cookies/cache. Then close and re-open the browser and try again.
  3. If you still cannot log in, please contact the IT Service Desk for assistance.

Cause

This error is generally caused by an incorrect password.

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Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.
Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools.
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