Error: "Oops. File Could Not Be Submitted" When Trying to Upload a File in D2L

d2l brightspace desire2learn error problem-resolution public

Problem

When trying to upload a file to D2L, you receive the error: "Oops. File could not be submitted", and the upload fails.

Environment

D2L

Resolution

Remove all special characters (like punctuation, etc) from the file name and try again.

Mac users may need to remove spaces from the file name as well.

Cause

Special characters sometimes (but not always) breaks the upload process. Removing them from the file name works around this issue.

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Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.

Learning Management Systems Support

Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools.

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