Error: "The Shibboleth Authentication System Experienced a Technical Failure" When Logging in to Athena Training

Problem

When attempting to log in to elearn.hc.msu.edu (Athena training), you get an error: "The Shibboleth Authentication System Experienced a Technical Failure".

Screenshot

Environment

elearn.hc.msu.edu

Resolution

Re-type the URL: http://elearn.hc.msu.edu and try again. This should clear the issue.

Cause

This appears to be a result of caching issue that typically comes up right after logon or after the logon session times out.

Print Article

Related Services / Offerings (1)

Athena
This is the tool used to track and manage health records for patients seen in MSU clinical environments.