Athena

What Is the Service?

This is the tool used to track and manage health records for patients seen in MSU clinical environments.

Requesting Charts be Deleted or Merged

If you need to request a chart be merged or deleted in Athena (EHR), please contact Medical Records at 517-353-4905 or ht.medicalrecords@msu.edu for assistance.

How Do I Access It?

The Athena Patient Portal is located at https://myhealth.msu.edu.

If you need to request service related to the patient portal, you can use the Patient Portal Service Request option on this page.

If you need to request access be added or removed for an MSU Health professional, you can use the Request MSU Health EHR - Athena Access option on this page.

 
Add/Update Provider Request Clinical Support MyMSUHealth Patient Portal Service Request Request Assistance Request MSU Health EHR - Athena Access

Related Articles (15)

Athena - Error: "403 App Not Assigned"
When attempting to log in to Athena, you receive an error: "403 App Not Assigned". This indicates a non-active status.
Athena - Error: "Unable to Check in Patient (Payment Method Required)"
There is a workaround that may allow someone to check in a patient after receiving this error.
Athena - Getting Started with the AthenaOne Mobile App
This article contains PDF instructions for getting started with the athenaOne mobile app.
Athena - How to Amend a Closed Patient Encounter in Athena
Sometimes closed encounters with patients need to be amended, the steps are outlined in this article. You will need edit permissions to perform this process.
Athena - How to Complete eLearning Courses in the Learning Portal for Athena
Following these steps will guide a new user through the eLearning Athena training, necessary to getting access to the system.
Athena - How To Configure the Athena Browser
This article will demonstrate how to clear cache, update browser settings, and access the device manager in Athenanet.
Athena - How to Reset Your EPCS Password for ePrescribe
The easiest way to reset the password for e-prescribing is through the AthenaNet portal. This article details how.
Athena - Initial Setup for E-Prescribing Controlled Substances
This tip sheet will walk you through the process of e-prescribing controlled substances including enabling and using EPCS
Athena - Registering a New Phone for E-Prescribe
This article walks through the process of updating a provider’s credential ID for EPCS within MSUHealth/athena for providers already enrolled in EPCS.
Athena (EHR / EMR) - Error: "You are not allowed to log in from terminal X.X.X.X"
This error can be caused by using an old bookmark and not visiting the current site for Athena. Visiting msuhealth.hc.msu.edu instead will resolve.
Athena (EHR / EMR) - Received email: "MSU HCI Provider, MSU HCI reporting has identified outstanding encounters..."
HCI employs digital worker accounts (ex: f0102100, Display Name is 'BluePrism Worker1') who then notify providers, via encrypted emails, that there are encounter slips which must be rectified one way or another.
Athena eLearning Training Course Status Stuck at "In Progress"
Troubleshooting information on how to ensure the Athena eLearning courses complete as expected.
Error: "The Shibboleth Authentication System Experienced a Technical Failure" When Logging in to Athena Training
When attempting to log in to elearn.hc.msu.edu (Athena training), you get an error: "The Shibboleth Authentication System Experienced a Technical Failure"
Unable to Connect to Zoom from an Athena Citrix Window
People accessing Athena from home are connecting via Citrix. Only Athena is allowed to use this connection. Other internet access, like a Zoom session will be blocked and fail. This is by design.

Service Offerings (6)

Add/Update Provider
Add or update provider entry in Athena to enable provider be included on authorizations, referrals, patient's care team, patient's insurance, and claims.
Clinical Support
Request Encounter Plan Updates, Template Updates, Accelerator Configuration, or Holiday Schedule changes.
MyMSUHealth Patient Portal
MyMSUHealth Patient Portal (https://myhealth.msu.edu/) is a convenient and secure website of online health services for MSU Health Care patients.
Request Assistance with Athena
Request MSU Health EHR - Athena Access
Add, change or delete access to the MSU Health EHR. To maintain the highest quality of patient care and provide effective treatment, customers will only be granted access required to perform job duties.
Delete or Merge Chart Request
If you need to request a chart be merged or deleted in Athena (EHR), please contact Medical Records at 517-353-4905 or ht.medicalrecords@msu.edu for assistance.