Unable to Connect to Zoom from an Athena Citrix Window

Problem

While connected to Athena from off site, using Citrix, you are unable to bring up any other websites in the Citrix window, like Zoom.

Environment

Athena on Citrix

Resolution

Copy the Zoom web link and paste it into a separate browser window running from the local machine.

Cause

When working on Athena from home, using a Citrix connection, any other internet traffic will need to use a separate browser window. The Citrix session will block any non-Athena internet traffic.

Details

Article ID: 1549
Created
Wed 4/26/23 9:58 AM
Modified
Mon 7/17/23 1:30 PM

Related Services / Offerings (2)

This is the tool used to track and manage health records for patients seen in MSU clinical environments.
Zoom is a cloud-based platform for video and audio conferencing, mobile collaboration, and simple online meetings. MSU Zoom uses OKTA log-in.