Search12 Results

This is an index of public knowledge articles related to the Athena service. It does not include articles marked "Internal Only". It is updated manually as needed.

This article will demonstrate how to clear cache, update browser settings, and access the device manager in Athenanet.

Following these steps will guide a new user through the eLearning Athena training, necessary to getting access to the system.

The easiest way to reset the password for e-prescribing is through the AthenaNet portal. This article details how.

This article contains PDF instructions for getting started with the athenaOne mobile app.

When attempting to log in to Athena, you receive an error: "403 App Not Assigned". This indicates a non-active status.

This tip sheet will walk you through the process of e-prescribing controlled substances including enabling and using EPCS

This article walks through the process of updating a provider’s credential ID for EPCS within MSUHealth/athena for providers already enrolled in EPCS.

There is a workaround that may allow someone to check in a patient after receiving this error.

Sometimes closed encounters with patients need to be amended, the steps are outlined in this article. You will need edit permissions to perform this process.

People accessing Athena from home are connecting via Citrix. Only Athena is allowed to use this connection. Other internet access, like a Zoom session will be blocked and fail. This is by design.