Registering a New Phone for E-Prescribe (Athena)

Objective

Following these steps will update the Credential ID used for e-prescribing (EPCS).

Environment

Athena e-prescribe

Before You Begin

You will need a valid code from your old credential to complete this process. If you do not have your old phone, contact the IT Service Desk at (517)432-6200 to submit a request for a temporary code from the ITS Clinical Operations group.

Steps

1. Log in to MSUHealth / Athena
   Providers who practiced in MSUHealth/athena prior to 7/1/2020 must toggle to their previous username (aka “main” username):

   • Select the old HT department (not ending in HC or SHS) from the drop-down option in the bottom right corner.
   • EXAMPLE: If current department= “Sports Med – Eyde Suite 420 – HC”, select “Sports Med – Eyde Suite 420” to trigger main username in top right corner.
2. Select the Settings (gear) icon and select User Profile
   Screenshot

   

3. Select the Credentials tab and select Add new
   Screenshot

   

4. Enter the Security code and select Authenticate
   Screenshot

   

5. Download Symantec VIP Access on your new device
6. Complete the configuration within Athena by entering:
   • Credential: the credential ID (alpha numeric, no spaces) from the Symantec VIP Access app on your phone,
   • Nickname: optional, may be useful if you have multiple credentials,
   • Security Code: the rolling code from the Symantec VIP Access app on your phone,
   • Password: the athenaNet specific password created in the Password tab of the User Profile (created outside of the NetID password workflow).
     Screenshot

     

7. Select Add
8. Delete the old credential to eliminate confusion - select Delete next to the old credential listing
9. You're done! If you had to toggle your department to complete this process, toggle back to your correct department listed with the HC or SHS ending.
   Screenshot

   

Additional Info

Providers enabled for EPCS should be able to continue to use EPCS again after steps are complete.