Athena - How to Reset Your EPCS Password for ePrescribe

Objective

Following these steps will reset the password used for ePrescribe using the AthenaNet portal.

Environment

AthenaNet portal
EPCS

Before You Begin

Make sure you have your two-factor authentication (2FA) credential available (likely Symantec VIP Access on a phone), as you will need to enter a security code for this process.

Understand that two passwords are at issue:

• First is the MSU NetID password, used when logging in to Athena.
• Second is the e-prescribe password, used when ordering prescriptions, which is what we are changing here.
  The e-prescribe password is maintained by Athena directly, which is why it likely, but not necessarily, differs from your MSU NetID password.

Steps

1. Login to athena/MSUHealth using your MSU NetID and password
   • See KB 1085 (link)  if you need help resetting this password.
2. Select the Settings (gear) icon and select User Profile
3. Select the Password tab
4. Enter the 2FA security code from the Symantec VIP Access app (same used for EPCS)
5. Enter the new password twice
   • This cannot be the same as the previous AthenaOne password.
   • Password requirements:
     • No words
     • At least 8 characters long
     • At least one uppercase letter
     • At least one lowercase letter
     • At least one number or special character
6. A new page may open, taking you to the MSU sign in page
   • Sign in, your NetID password has not changed.
   • When complete a message stating your password has changed successfully will display.
     Remember this is only the e-prescribe password that has changed. The MSU NetID password (which is used to log in to Athena as a whole) is not changed by this process
7. You're done!

Additional Info

N/A