Athena - Unable to Login to Athena Due to Time Restrictions

Problem

When attempting to log in to Athena you receive an error: "You can only access your account between <time range>".

Environment

Athena

Resolution

This is an access issue and must be resolved by submitting a Default Form from the Access Management Service Offering page (link).

Cause

This is a legitimate restriction and can only be removed with an official access request.

Details

Article ID: 1287
Created
Wed 4/19/23 1:30 PM
Modified
Mon 7/31/23 4:04 PM

Related Services / Offerings (1)

This is the tool used to track and manage health records for patients seen in MSU clinical environments.