Summary
HCI employs digital worker accounts (ex: f0102100, Display Name is 'BluePrism Worker1') who then notify providers, via encrypted emails, that there are encounter slips which must be rectified one way or another.
Body
Are These Emails Legitimate?
Yes, these emails are legitimate and indicate there are billing slips in Athena that need to be resolved. You do not need to respond to the email itself, just resolve the outstanding billing slips in Athena.
Sample Email
MSU HCI Provider,
MSU HCI reporting has identified outstanding encounters for which we are unable to bill the insurance secondary to incomplete documentation or an incomplete billing tab. Please review your missing slips report and complete the necessary functions so that this encounter can be submitted for payment. Failure to complete documentation or the billing tab results in unpaid claims. This has a direct impact on the departmental financials as well as your productivity reports.