SSL Certificate Error: "Invalid Certificate" or "Unknown Certificate Error"

Summary

Users will sometimes encounter an error when trying to access a secure (SSL or HTTPS) website. Error messages may indicate either an "invalid certificate" or an "unknown certificate error" when trying to make an SSL secure connection.

Body

Problem

Users will sometimes encounter an error when trying to access a secure (SSL or HTTPS) website. Error messages may indicate either an "invalid certificate" or an "unknown certificate error" when trying to make an SSL secure connection.

Environment

Internet Browser

Resolution

Some FTP clients such as Filezilla and certain e-mail clients will display an error message when encountering an unknown security (SSL) certificate.

It is generally safe to "click through" the error by clicking OK.

To avoid a repetition of the error, click the checkbox to Always trust before clicking OK.

Cause

A previously known security (SSL) certificate will sometimes become unknown when renewed or updated to a new expiration date.

Details

Details

Article ID: 1344
Created
Fri 4/21/23 3:54 PM
Modified
Fri 7/21/23 1:27 PM

Related Services / Offerings

Related Services / Offerings (1)

MSU participates in the InCommon SSL Certificate Program, powered by Sectigo, which entitles MSU to provide 2048-bit SSL certificates for MSU servers. Secure websites use encryption and authentication standards to protect the confidentiality of the connection and data, and SSL is commonly used.