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Overview
The Avaya Campus PBX allows each user to have access to both E-911 and Reverse 911 service which requires a dedicated MSU telephone number for each physical telephone set. Calls to 911 send the specific building name and room number to the Ingham County 911 dispatch center.
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Reverse 911
Reverse 911 services provided by MSU Police allows any user with a dedicated MSU telephone number (faculty, staff or student) to be contacted directly with a voice message in the event of an emergency. Additional phone numbers (e.g. cell and home phone numbers) can also be registered at alert.msu.edu.
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E-911
The Michigan Emergency 9-1-1 Services Enabling Act, PA 32 of 1986, as amended by PA 271 of 2011, requires that multi-line telephone systems have the ability to identify the specific location of emergency calls no later than December 31, 2016.
This enhanced 911 (E-911) technology allows 911 dispatchers to receive detailed information about the specific physical location of a caller in an emergency and includes a room number or other designation, not just a street address or building name. A large number of telephone systems in use at MSU were not designed to support E-911 technology and therefore are not capable of providing the specific location of a 911 caller in an emergency.
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Compliant Telephone Systems
On-Campus
- Avaya-branded telephone systems with a unique campus 5-digit number on each telephone (excluding EDC/University Club Avaya system)
Off-Campus
- Avaya telephones billed via MSU IT Telecom Services recurring billing in EBS (e.g. Lansing CCED, Secchia Center, VanAndel Institute, MSU Detroit and MSU COM DMC).
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What About Non-Compliant Telephone Systems?
If your unit does not appear to be compliant and to ensure that the university is compliant with the E-911 legislation, please submit a service request for a consultation using the Request a Telephone Consultation button on the right side of this article.
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