Avaya Campus PBX

What Is the Service?

MSU provides telephone services and need-specific telephone systems throughout campus.

EC-500 and Remote Call Forwarding

EC-500 is a feature that allows a user to merge the functions of their desk phone with a cell phone. When a call rings their campus phone number, the call will also ring their cell phone at the same time. When the user places a call anywhere on campus, it will mask their cell phone number, instead showing their desk phone number. The feature can easily be turned on and off by the user, allowing them to control when calls are sent to their cell phone.

EC-500 requires nothing no software to be installed and is compatible with all makes and models of cell phones. There is no additional charge for Avaya Campus PBX users.

When the feature is enabled, users will need to check both their desk phone voicemail as well as their cellular phone voicemail, as there are scenarios where voicemails might end up in either one (depending on the timing and configuration of your provider’s voicemail).

Requesting EC-500 Service
EC-500 can be requested by using the Update an Existing Phone button on the right side of this page. If you have any questions about the process you can contact the IT Service Desk by calling (517) 432-6200.

Call Forwarding
Call Forwarding is another feature that forwards all calls from your office phone to the number of your choosing, including a cell phone or home phone line. The feature must be turned on and off by dialing numbers on your office phone. To activate, dial “*2” on your phone, followed by the number you want to forward to (off campus numbers need to dial an 8 before the number). When active, you should get a confirmation beep. To disable, dial “#2” from your desk phone.

More Information
You can download our user guide here: https://go.msu.edu/avayaguide

Softphone Applications

Softphone Applications are applications available for Windows, MacOSX, Android or Apple iOS devices that allow you to interact with your telephone remotely. You can use the Avaya IX Workspace application to log into your phone, place and receive calls, and manage features of your desk phone remotely. When the user logs out of Softphone, calls will no longer flow to their remote device.

Softphone applications such as Avaya IX Workspace allow features such as conference calling, transferring calls, placing calls on hold and seeing the phone status of other users.

There is no additional cost to sign up or use the Softphone Applications for Campus PBX Users. Contact and Call Center users will need to submit a service request for their users to be setup for Softphone access. All users should have a USB or Bluetooth Headset that is compatible with their device.

You can download the Windows or MacOSX applications from the Telecom Self Service Portal. Download the Avaya IX Workplace app from your app store if you are planning on using the service with your smartphone.

Requesting Softphone Application Access

You can submit a service request to get access to the Softphone applications using the Update an Existing Phone form and selecting the Softphone menu item.

More Information
You can download our user guide here: https://go.msu.edu/avayaguide

Related Services

See Aura Messaging for more information about voicemail options.

Update an Existing Phone Reassign a Reserved Phone Number Add a Phone Disable a Phone Repair a Phone Move a Phone Request a Telephone Consultation

Related Articles (25)

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Cell phones can be set to silence or block all numbers that do not show up in its contacts or recents. This will affect all calls coming from EC500, which show up as restricted.
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This article provides information on assistive listening devices.
This article contains information related to Avaya Workplace, the softphone software solution MSU uses via Avaya.
EC-500 is a feature that allows users to control how they receive the calls that come to their Avaya Campus PBX telephone. By enabling the EC-500 feature, calls can ring on the users' desk telephone and on their cellular telephone simultaneously.
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This article provides an overview of video and conferencing and recording service available at Michigan State University.
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Service ID: 242
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Wed 5/15/24 9:59 AM

Service Offerings (7)

Update an Existing Phone
Request that features be added or the display name be updated on an existing phone.
Reassign a Reserved Phone Number
Reassign a reserved phone number to a new person.
Add a Phone
Adding a phone will request a new number and/or new phone device.
Disable a Phone
Request a phone to be disabled
Repair a Phone
Request a phone be repaired
Move a Phone
Request a phone be moved
Telephone Consultation
Request a telephone consultation