EC-500 is a feature that allows a user to merge the functions of their desk phone with a cell phone. When a call rings their campus phone number, the call will also ring their cell phone at the same time. When the user places a call anywhere on campus, it will mask their cell phone number, instead showing their desk phone number. The feature can easily be turned on and off by the user, allowing them to control when calls are sent to their cell phone.
EC-500 requires nothing no software to be installed and is compatible with all makes and models of cell phones. There is no additional charge for Avaya Campus PBX users.
When the feature is enabled, users will need to check both their desk phone voicemail as well as their cellular phone voicemail, as there are scenarios where voicemails might end up in either one (depending on the timing and configuration of your provider’s voicemail).
Requesting EC-500 Service
EC-500 can be requested by using the Update an Existing Phone button on the right side of this page. If you have any questions about the process you can contact the IT Service Desk by calling (517) 432-6200.
Call Forwarding
Call Forwarding is another feature that forwards all calls from your office phone to the number of your choosing, including a cell phone or home phone line. The feature must be turned on and off by dialing numbers on your office phone. To activate, dial “*2” on your phone, followed by the number you want to forward to (off campus numbers need to dial an 8 before the number). When active, you should get a confirmation beep. To disable, dial “#2” from your desk phone.
More Information
You can download our user guide here: https://go.msu.edu/avayaguide