Avaya Campus PBX

MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.

• Requesting Features
  On the Request Telephone Services form, select the "Update an Existing Phone" request type to view available features, then complete and submit the form to create a request to adjust the features on an existing phone.
• For More Information
  You can download our user guide here: https://go.msu.edu/avayaguide

Softphone Applications are applications available for Windows, MacOSX, Android or Apple iOS devices that allow you to interact with your telephone remotely. You can use the Avaya IX Workspace application to log into your phone, place and receive calls, and manage features of your desk phone remotely. When the user logs out of Softphone, calls will no longer flow to their remote device.

Softphone applications such as Avaya IX Workspace allow features such as conference calling, transferring calls, placing calls on hold and seeing the phone status of other users.

There is no additional cost to sign up or use the Softphone Applications for Campus PBX Users. Contact and Call Center users will need to submit a service request for their users to be setup for Softphone access. All users should have a USB or Bluetooth Headset that is compatible with their device.

You can download the Windows or MacOSX applications from the Telecom Self Service Portal. Download the Avaya IX Workplace app from your app store if you are planning on using the service with your smartphone.

EC-500 is a feature that allows a user to merge the functions of their desk phone with a cell phone. When a call rings their campus phone number, the call will also ring their cell phone at the same time. When the user places a call anywhere on campus, it will mask their cell phone number, instead showing their desk phone number. The feature can easily be turned on and off by the user, allowing them to control when calls are sent to their cell phone.

EC-500 requires nothing no software to be installed and is compatible with all makes and models of cell phones. There is no additional charge for Avaya Campus PBX users.

When the feature is enabled, users will need to check both their desk phone voicemail as well as their cellular phone voicemail, as there are scenarios where voicemails might end up in either one (depending on the timing and configuration of your provider’s voicemail).

Call Forwarding is another feature that forwards all calls from your office phone to the number of your choosing, including a cell phone or home phone line. The feature must be turned on and off by dialing numbers on your office phone as follows: 

• To activate: Dial “*2” on your phone, followed by the number you want to forward to (off campus numbers need to dial an 8 before the number). When active, you should get a confirmation beep.
• To deactivate: Dial “#2” from your desk phone.

See Aura Messaging for more information about voicemail options.