Avaya Campus PBX

MSU offers campus telephone services through the Avaya Campus PBX system. The system offers various features like Avaya Softphone application, EC-500, and Call Forwarding.

• Requesting Features
  Using the Update an Existing Phone form, select from the available features and submit a request.
• For More Information
  You can download our user guide here: https://go.msu.edu/avayaguide

Avaya Workplace is a softphone application compatible with both Windows and Apple desktop and mobile devices. It allows you to log into your work phone, manage Avaya features, check voicemail, and make or receive calls using your work phone number.

There is no additional cost for using Avaya Workplace if you already have an active line.

Extension to Cellular (EC-500) is a feature that allows users to control how they receive the calls that come to their Avaya Campus PBX phone number. EC-500 does not require an application to be installed on the user's cell phone. 

When the feature is enabled, users will need to check both their desk phone voicemail as well as their cellular phone voicemail, as there are scenarios where voicemails might end up in either one (depending on the timing and configuration of your provider’s voicemail).

Call Forwarding is a feature that forwards all calls from your office phone to a number of your choosing, including a cell phone or home phone line. The feature must be turned on and off by pressing the Call Forward feature button on your desk phone or by dialing the feature access codes as follows: 

To activate, dial * and then 2 on your phone, followed by the number you want to forward to (off campus numbers need to dial an 8 before the number). When active, you should get a confirmation beep. 

To deactivate press the Call Forward feature button again or dial # and then 2 from your desk phone. 

See Aura Messaging for more information about voicemail options.