The University’s Contact Center software solutions help campus departments create call centers to allow them to work more efficiently by streamlining how they manage communication. These tools can support multiple channels—like phone calls, texts, chat, email, and social media—and use smart workflows to route messages quickly to the right place. Optional AI tools can be designed to help speed up responses and improve customer service. Real-time and historical analytics provide insights into performance and growth needs, making it easier to manage and improve operations.
MSU IT has options for both traditional analog fax line service that can connected to your physical fax or multi-function printer and the MSU Fax Service which is a server-based offering eliminating the need for a physical device.
MSU provides campus telephone services through the Avaya Campus PBX system. The system offers various features, like voicemail, EC-500, call forwarding, unified messaging, and softphone applications.
Web Conferencing is a cloud-based solution that enables individuals and organizations to conduct virtual meetings, webinars, and collaborative sessions over the internet. It eliminates the need for on-premise infrastructure and provides users with a scalable, cost-effective, and easily accessible platform for communication.